Top Remote Customer Support Jobs in Portland, OR

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.

Provides phone and electronic customer support for medical genetic testing services. Collects missing patient, physician, billing, insurance, and test information; communicates test status; coordinates mobile phlebotomy and genetic counseling requests; supports account setup, kit orders, and result inquiries. Resolves or escalates customer issues, documents interactions, manages accounts, supports Sales, and mentors new employees while maintaining HIPAA compliance and protecting protected health information.

Provide corporate travelers with expert consultation and booking services for domestic and international air, rail, road, and lodging. Use Galileo and other GDS platforms to arrange complex itineraries, comply with travel policies and regulations, resolve issues, anticipate traveler needs, and identify additional services. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation that includes afternoon and weekend shifts.

Provides bilingual English and Spanish technical customer support via email, SMS, and phone. Troubleshoots customer issues using internal documentation and tools, documents interactions and resolutions in Salesforce, escalates complex problems, and collaborates with support teams to improve service delivery and customer satisfaction.

Provides technical support for a SaaS learning platform through phone, chat, and email. Troubleshoots authentication, access, reporting, integrations, data imports, provisioning, and content issues; manages escalated cases; documents resolutions; guides clients on configuration and best practices; partners with Product, Engineering, and Client Success; supports testing, knowledge-base development, and process improvements.

Provides first-level support to clients and members by phone and email, troubleshooting issues, resolving inquiries, managing queues, and escalating complex cases. The role requires documentation updates, SOP adherence, reporting analysis, cross-functional collaboration, and participation in process improvement. It also includes talent-management contributions, on-call coverage, rotating weekend and holiday shifts, and occasional headquarters travel.

Provide professional client communication and support across Norgress brands: respond to inquiries, assist onboarding, route specialized issues, keep records, and help deliver a positive client experience in a remote, project-based environment.

Provide phone, chat, and email support to students and faculty, resolving technical and non-technical inquiries. Troubleshoot account access, software, hardware, browsers, and university platform issues; document incidents, escalate complex problems, and support internal departments. Representatives must meet productivity, customer satisfaction, and first-contact resolution goals while working Tuesday through Saturday, 3:00 p.m. to midnight ET.

Provide accurate remote interpretation between English and another working language while preserving meaning, context, confidentiality, and professional standards. Responsibilities include using healthcare and medical terminology, communicating with team leaders, completing required training, and working independently from a quiet, secure home environment.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.