Top Remote Operations & Support Jobs in Portland, OR

Leads the Casualty Specialized Claims team, setting strategic and technical direction while managing and developing claims leaders. Oversees severe-exposure specialty portfolios, complex litigation, reserves, settlements, vendors, and loss-cost trends. Collaborates with legal, underwriting, actuarial, reinsurance, and executive stakeholders to develop claim strategies, address legal system abuse, monitor emerging risks, and improve handling protocols and operational performance. Travel is required as business needs dictate.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Leads Mobile Service Coordinators during overnight and weekend shifts, managing daily operations, staffing, service levels, escalations, performance metrics, coaching, and employee development. The Supervisor partners with dispatch, fleet services, client success, and field teams to resolve issues, improve processes, and enhance customer satisfaction. Responsibilities also include workforce planning, onboarding, compliance, team communications, and fostering accountability and continuous improvement.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Maintain and publish weekly contact-center schedules, align short-term forecasts to volume, update agent/team records, produce WFM performance reports, manage shift bids, analyze time-off allotments, support WFM coordinators, and liaise with supervisors and leadership to ensure coverage and staffing accuracy.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Leads CDW’s proposal enablement function across vetting and content teams. Develops an AI enablement roadmap, implements AI-powered workflows, improves go/no-go decisions, manages proposal content libraries, and ensures compliance and quality. Oversees team development, capacity planning, recruiting, and cross-functional collaboration with sales and company-wide AI initiatives. Drives process standardization, responsible AI adoption, continuous improvement, and measurable gains in proposal speed, throughput, and win-readiness.

Lead global calibration, measurement test equipment, and procurement processes across integrated laboratories. Harmonize procedures, ensure ISO 17025 compliance, manage equipment lifecycle and procurement standards, define KPIs, drive continuous improvement, and embed equipment workflows into digital platforms while engaging stakeholders to ensure adoption and governance.

Investigate and resolve complex customer complaints escalated by executives, internal teams, and bank partners. Communicate empathetically with customers by email, document complaints accurately, coordinate with Compliance, Legal, Risk, Product, and Communications, and identify root causes and remediation options. Lead process-improvement workstreams, contribute to operational improvements, and build expertise in financial products, servicing processes, consumer finance policies, and regulatory requirements.

Support and maintain a 10+ tool revenue tech stack, troubleshoot and provision users, coordinate vendors, identify and implement integrations and automations, build reporting and documentation, and partner cross-functionally to improve GTM processes and adoption.