Top Remote Operations & Support Jobs in Portland, OR

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.

Lead and operate Upstart's secured lending quality control program across origination, servicing, and collections. Oversee sampling methodology, QC Engine product ownership, defect analysis, remediation, regulatory exam preparedness, third-party oversight, and executive reporting to scale a data-driven, examination-ready quality function.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead and develop a remote team of life claims associates to ensure accurate, compliant processing of life and accident claims. Oversee workflow in OnBase and mainframe systems, review high-cost claims, conduct audits, provide training and performance management, drive process improvements, produce reports, and collaborate with cross-functional partners including Legal, Policy Services, and IT.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Provide administrative support for group term life benefits: enter and maintain enrollment and portfolio data, troubleshoot systems, research escalations, handle referrals, support projects, and participate in customer meetings to resolve issues and explain procedures.

Lead aftersales performance across a Minneapolis district by partnering with dealership leadership to drive revenue, customer retention, and experience. Use data-driven analysis and standardized processes to implement CCA initiatives, improve service lane traffic, resolve warranty and goodwill issues, deliver on KPIs (SRT, NPS, retention, STS, EV compliance), and provide consultative coaching and business plans. Requires frequent onsite engagement and autonomous territory management.

Manage catastrophic and large-loss workers' compensation claims end-to-end: investigate, determine compensability, set reserves, control litigation, negotiate settlements (including structured settlements and MSAs), collaborate with stakeholders, mentor junior adjusters, and improve claims processes to achieve favorable outcomes and regulatory compliance.