Over 20 million American seniors rely on independent Medicare brokers to navigate the healthcare system. These brokers provide support during critical life transitions — but have long lacked world-class insurance technology and services to support their own growth.
Spark was founded in 2020 to close this gap. We are a technology company innovating how the best brokers acquire, enroll, and serve their clients. With our industry-leading CRM, AI workflows, and client services, brokers can finally build the business of their dreams — and help more Americans find quality healthcare. With over 8,000 brokers serving 225,000 beneficiaries, Spark is the fastest-growing Medicare brokerage in the country.
We’re now looking for new builders and operators to accelerate our impact. Our talent-dense team combines experience from top technology and healthcare companies like Square, Ramp, Yext, Oscar, Cedar, and Galileo. Backed by top-tier investors, including Primary Ventures and Viewpoint Ventures, we’re united by a mission to build technology that solves societal needs.
Well-being is a big part of our work — and it applies to our employees too. We offer generous benefits like flexible work locations, sabbaticals for tenured employees, annual company retreats, and monthly socials to keep our team connected and performing at their best. We’re proud that last year, we were named one of Inc. Magazine’s Best Workplaces of 2025.
Join us if you’re excited to redefine an industry and shape what the next era of insurance should look like.
Spark is hiring a Manager of Customer Operations to ensure our agents continue to receive the industry’s best contracting services as we grow and scale our agent footprint. The contracting team is responsible for onboarding new agents and agencies to Spark, playing a pivotal role in the customer lifecycle and ensuring that every agent is set up for long-term success.
This is a highly visible and impactful role. You will lead a team that serves as the front line for contracting operations—balancing throughput, quality, and efficiency—while continuously looking for ways to make the process faster, simpler, and more agent-friendly. The ideal candidate brings deep experience managing high-performing operations teams, thrives in high-volume environments, and has a proven ability to design processes that scale.
As Manager of Contracting Operations, you’ll partner closely with Product, Business Systems, Strategy, and Support to reduce inbound volume, expand self-service, and advocate for product investments that streamline workflows. You’ll not only keep the contracting machine running smoothly, but also play a critical role in shaping how Spark grows and supports its expanding network of agents and agencies.
This role requires an obsession with efficiency, extreme attention to detail, and a passion for process design and optimization. You will be expected to roll up your sleeves, innovate constantly, and inspire your team to deliver excellence at scale.
Key ResponsibilitiesLead and scale the contracting operations team
- Hire, train, and manage a team of 8–10 associates.
- Set clear performance expectations through SLAs, reporting, and QA processes.
- Resolve escalations and ensure a high-quality agent experience.
Drive operational efficiency
- Redesign processes, implement automation, and optimize policies to increase throughput.
- Track and improve team performance with data-driven insights.
- Continuously raise efficiency standards while maintaining quality.
Partner cross-functionally
- Collaborate with Product, Business Systems, and Strategy to reduce inbound volume and expand self-service.
- Provide insights to leadership on customer and agent behavior.
- Align with Success team leads to optimize the end-to-end agent and agency experience.
- 8+ years of professional experience, including 4+ years leading high-throughput operations or support teams.
- Demonstrated ability to hire, develop, and retain high-performing teams.
- Relentless focus on efficiency and optimization
- Exceptional attention to detail and accuracy
- Strong analytical mindset; comfortable building dashboards and making data driven decisions
- Ability to thrive in high-volume, fast-paced environments
- Strong communicator, capable of influencing and aligning stakeholders across teams
- Not afraid to roll up your sleeves and get things done
- Experience with tools such as Intercom, Dialpad, Airtable or ticketing systems a plus
- Industry experience not a requirement
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Top Skills
What We Do
Spark partners with local independent agents to deliver clients a concierge experience for addressing all their retirement needs. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Why Work With Us
In just five years, we’ve partnered with over 8,000 brokers and enrolled over 225,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91, a client retention rate of 93%, and we’ve helped brokers grow on average >100%.
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Spark Advisors Offices
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Employees work remotely.
