Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

The Account Manager is responsible for managing key client accounts, ensuring satisfaction and retention, and fostering long-term partnerships while overseeing client lifecycle activities.

As an Annuity Sales Representative, you will guide customers through the annuity buying process, educate them on products, and manage applications while providing excellent customer service.

k-ID is offering a 12-week internship focusing on Human-Computer Interaction and developer experience, involving research, design, and prototyping for a developer portal.

The Senior Customer Experience Specialist resolves pharmacy-related issues, supports the EQUIPP® platform, collaborates with stakeholders, and enhances quality performance.

The Scientific Support Specialist manages customer support for SMB and mid-market accounts, resolving tickets, investigating issues, and collaborating with teams to enhance user experience.

Support federal agencies with travel arrangements by ensuring compliance with government standards and providing exceptional customer service. Responsibilities include booking travel, maintaining queues, and research on travel trends. Weekend work is required.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Design and scale customer education programs and outcome-based learning journeys, create reusable learning content, partner cross-functionally, enable CS teams globally, and measure learning engagement and adoption to improve programs.