Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

The Associate will support fundraising operations, LP research, and investment diligence at Decile Capital, handling internal workflows and aiding in operational efficiency during fundraising cycles.

Onboard and support podcast partners through setup, launch, and subscription growth. Troubleshoot technical issues, create self-serve resources, share insights with product teams, and assist with integrations and migrations.

Lead and manage a Client Services team delivering eDiscovery projects; serve as primary client liaison, ensure service delivery, resolve complex issues, manage budgets/forecasting, drive process improvements, and develop subject-matter expertise in client tools.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Manage strategic engagement and retention for top-tier SMB accounts. Drive adoption, lifecycle progression, and time-to-value; evaluate health signals, mitigate churn risk, run scaled education motions, and surface customer feedback cross-functionally.

The Account Director manages client relationships, projects, and finances in the Medical Communications industry. They drive client strategies, provide strategic guidance, oversee project execution, and mentor their team to ensure high-quality deliverables.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The Solutions Engineer will enhance user experiences for mobile/web by assisting customers, resolving technical issues, and improving collaboration with teams.

The Instructional Designer II will develop sales training content, manage training operations, and measure program effectiveness using various performance metrics. Responsibilities include facilitating interactive learning and adapting content for diverse audiences.

Manage end-to-end onboarding and ongoing account support for commercial and industrial customers in demand-response energy programs. Serve as primary customer contact, coordinate cross-functional teams, drive timely market entry, maintain accurate records, and support sales to grow customer relationships and revenue.