Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

The Data Success Manager supports partners’ data needs for civic engagement campaigns. Responsibilities include understanding partner requirements, establishing relationships, managing data processes, resolving data issues, coordinating vendors and technology partners, recommending data improvements, and supporting efficient database operations. The role requires SQL, Python or similar scripting, strong problem-solving and communication skills, and the ability to manage multiple priorities. Experience with voter data, PII, data quality, stakeholder training, and BI tools is preferred.

Enters, updates, verifies, organizes, and maintains company information in databases, spreadsheets, and records. Reviews and corrects errors, retrieves data, prepares basic reports, protects confidential information, and coordinates with departments to resolve discrepancies. The role requires accuracy, attention to detail, strong typing and computer skills, spreadsheet proficiency, organization, communication, and the ability to meet deadlines while handling repetitive tasks.

Lead strategic, post-sale relationships for Fortune 500 clients, driving onboarding, product adoption, executive engagement, renewals, and expansion. Act as trusted advisor, build success plans and ROI metrics, lead executive reviews, mitigate churn risks, and influence product and operational improvements across cross-functional teams.

Manages strategic implementation partners by providing relationship support, project oversight, functional enablement, and process improvement. The role monitors partner-led implementations, reviews project plans and deliverables, supports partner health and growth, coordinates internal resources, develops enablement content, promotes centers of excellence, and creates governance and SOP documentation. It also helps improve customer adoption, prevent escalations, and ensure partner certifications and capability development.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.

Responsible for expanding revenue in existing enterprise accounts through upselling, cross-selling, and customer success strategies while managing customer satisfaction and retention.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

Join our award-winning agency by sending your CV for future opportunities in any department where your skills may fit. Include your interests for departments and types of roles (permanent or freelance).

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.