Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Own customer relationships and outcomes as a trusted advisor. Drive adoption, monitor account health and KPIs, develop strategic success plans, run onboarding and QBRs, mitigate churn, meet retention and expansion targets, and coordinate internal teams to enhance the customer experience.

Lead and scale a Customer Success team across EMEA to drive customer adoption, retention, and expansion. Ensure successful go-lives, build executive relationships, implement scalable processes, act as escalation point for complex issues, partner with Product and Engineering to prioritise customer-impacting work, and continuously improve onboarding and optimisation to maximise customer value.

Manage VMware customer onboarding, lifecycle, and renewals. Serve as VMware SME, analyze consumption reports, run success reviews, coordinate delivery, collaborate with sales, and maintain customer relationships to drive retention and growth.

Manage carrier integrations lifecycle for Employee Navigator: onboard carriers, maintain connections, troubleshoot issues, test and assure integration quality, collaborate with product and client success teams, and support clients and carriers during implementations while recommending process improvements.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

Join Stitch Fix's styling talent community to stay informed about future stylist opportunities, share your info, and receive updates on the company's culture.

Own client performance reporting and narrative for population health programs, turning analytics into actionable practice-level insights and expansion business cases. Build scalable reporting frameworks, partner with clinical and analytics teams to quantify pathology-level value, and drive retention and wallet-share growth through executive-facing materials and disciplined performance reviews.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Lead relationships and drive outcomes for enterprise customers by ensuring adoption, measuring value, conducting business reviews, monitoring customer health, coordinating cross-functional teams, supporting renewals/expansions, and translating customer insights into product and strategic recommendations.

Serve as the primary point of contact for assigned customers, driving adoption and long-term value of Cengage products. Build success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and support renewals to meet revenue targets. Advocate for customers during high-severity issue resolution and collaborate cross-functionally to ensure outcomes.