Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Placement Senior Assistant to join our team. This position will report to our agency located in Mansfield, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:
Integration Management: Oversee the full lifecycle of carrier connections, including initial setup, ongoing maintenance, troubleshooting, and ensuring seamless data flows between Employee Navigator and insurance carriers.
Carrier Onboarding: Work with carriers to facilitate the onboarding process and ensure the carrier’s integration is fully functional within the Employee Navigator platform.
Troubleshooting & Issue Resolution: Act as the primary point of contact for troubleshooting carrier connection issues, working directly with internal teams and carriers to identify and resolve problems.
Collaboration: Work closely with internal stakeholders (product management, development, client success teams) to ensure that integrations meet business requirements and client needs.
Testing and Quality Assurance: Perform regular testing of carrier integrations to ensure they are up-to-date, accurate, and functioning as intended.
Continuous Improvement: Identify and recommend improvements to integration processes, tools, and technologies to increase efficiency and accuracy.
Client and Carrier Support: Provide support to clients and carriers during the implementation of new carrier connections, offering guidance and answering integration-related questions.
Qualifications:
Bachelor’s degree, or equivalent work experience.
2-4 years of experience in carrier integrations, benefits administration systems, or related fields.
Employee Navigator Experience
Employee Benefit Experience
Benefit Technology Experience
Strong understanding of benefits administration systems and the integration of insurance carriers with SaaS platforms.
Proficiency with integration tools, APIs, and data formats such as EDI, JSON, and XML.
Familiarity with cloud-based platforms and their integration processes.
Excellent problem-solving skills and attention to detail.
Strong communication skills, with the ability to work cross-functionally and interface with both technical and non-technical stakeholders.
Ability to work independently and manage multiple projects simultaneously.
Benefits:
Compensation: $70,000-$85,000/yr.
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
Generous PTO.
An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
Skills Required
- Bachelor's degree or equivalent work experience.
- 2-4 years of experience in carrier integrations, benefits administration systems, or related fields.
- Experience with Employee Navigator.
- Employee benefit experience.
- Benefit technology experience.
- Strong understanding of benefits administration systems and carrier integration with SaaS platforms.
- Proficiency with integration tools, APIs, and data formats such as EDI, JSON, and XML.
- Familiarity with cloud-based platforms and their integration processes.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to work cross-functionally with technical and non-technical stakeholders.
- Ability to work independently and manage multiple projects simultaneously.
Hilb Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilb Group and has not been reviewed or approved by Hilb Group.
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Strong & Reliable Incentives — Base pay and commission compare favorably to nearby agencies or prior employers in certain markets and roles.
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Retirement Support — The 401(k) program is frequently praised, with the match described as good.
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Wellbeing & Lifestyle Benefits — Work-from-home flexibility consistently stands out as a top perk and is often highlighted as part of the overall package.
Hilb Group Insights
What We Do
Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity and growth drive our actions to benefit every client. Managing Risk Your risk profile doesn’t matter – Hilb paints a very wide portrait. We have more than 30 industry specialties, which gives our clients and brokers a unique advantage. We form enduring partnerships to get the best results every time, and work with the top insurers to provide a huge range of high-quality choices, matched exactly to your needs. About Hilb Group Founded in 2009, Hilb Group is a Top 25 middle market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, and retirement services to business and individuals throughout the nation.
