Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Own onboarding and adoption for PE-backed customers, improve FP&A setups using Aleph, build trusted partnerships, monitor usage to drive adoption, and surface customer feedback to product and engineering.

The Principal Sales Engineer engages customers to address data integration challenges, particularly migrating from mainframe to cloud, while supporting the sales team and delivering technical presentations.

Manage post-sales client relationships, optimize campaigns, provide strategic solutions, and improve account retention and revenue growth. Act as a primary contact for clients and design campaign strategies.

Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

Guide clients in technical implementation of AI-driven solutions, managing integration, onboarding, and go-live processes while ensuring project success.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an AI Solutions Manager, you will foster relationships, drive customer adoption of AI solutions, manage renewals, and identify growth opportunities.

Manage end-to-end renewals and contract execution, support upsell and churn motions, maintain CRM and pricing data accuracy, liaise across sales, finance, and legal, and drive operational consistency to ensure on-time renewals and accurate forecasting.

Lead North America enterprise Customer Success teams to drive retention, expansion, and satisfaction for high-value accounts. Own renewal forecasting, executive relationships, escalation management, and CS playbooks. Coach and hire CSMs, report on portfolio health, partner with Product and Engineering, and champion AI-driven CSM efficiency.