Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

The Technical Account Manager will lead partner onboarding to our Banking as a Service platform, manage technical integrations, and support ongoing partner success through communication and documentation.

The Director of Customer Success leads a team to drive customer engagement, retention, revenue growth, and strategic account management in an educational tech context. Responsibilities include managing performance metrics, fostering executive relationships, and implementing operational improvements for customer success outcomes.

The Renewals Manager drives contract renewals, maximizes customer retention, identifies upsell opportunities, and builds relationships with clients.

Lead multiple large, Salesforce-centric enterprise implementations of the Revenue.io platform. Manage project plans, customer communications, configuration, training, change management, issue resolution, cross-functional coordination, and drive adoption and upsell identification.

The Customer Success Manager will oversee federal customer onboarding, foster user engagement, ensure compliance, and identify expansion opportunities for the 1Kosmos platform.

The Director, Client Optimization will enhance client relationships, drive service growth, and optimize staffing strategies in healthcare. Responsibilities include overseeing client accounts, upselling services, and ensuring client satisfaction by addressing issues and presenting business opportunities.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

The Customer Experience Representative engages collectors, providing assistance via chat, email, and phone support. They resolve inquiries, document interactions, collaborate with teams, and gather feedback to improve customer experience.

The Technical Account Manager will serve as a technical advisor to paper and pulp customers, optimizing product implementation and fostering relationships to improve operations and drive retention.

Lead and scale the Client Account Management organization for a healthcare SaaS company, driving retention, ARR, upsell, strategic account plans, client advocacy, cross-functional alignment, contract renewals, and executive reporting to maximize customer satisfaction and revenue growth.