Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Owns day-to-day relationships with a portfolio of healthcare customers using Lightning Bolt Scheduling. The role drives product adoption, workflow optimization, customer satisfaction, retention, renewal readiness, and expansion opportunities. Responsibilities include monitoring account health with Salesforce, Zendesk, Pendo, and Looker; resolving escalated issues; coordinating internal teams; maintaining customer documentation; and supporting onboarding, training, and optimization. Travel to client sites may be required.

Leads pharmaceutical client accounts, campaign strategy, retention, expansion, and revenue growth. Oversees Client Success Managers, builds strategic relationships with pharma clients and agencies, leads business reviews, presents campaign ROI, manages MLR approval processes, and coordinates Sales, Operations, Product, Data, and Medical teams. Owns account health, resolves risks, mentors staff, and contributes to product roadmap priorities. Requires marketing or consulting experience, HCP campaign expertise, consultative selling ability, and quarterly travel.

Provide proactive consulting to Raiser's Edge NXT customers, helping them adopt functionality, optimize business processes, navigate product releases, and maximize subscription value. Manage a customer portfolio from implementation through renewal, build stakeholder relationships, partner with Sales and Customer Success teams, support organizational change, and contribute expertise to expanding the Advisory+ offering.

Owns customer relationships from onboarding through adoption, expansion, and renewal. Maps workflows and data, identifies high-value AI opportunities, translates needs into implementation requirements, partners with product and engineering on deployments, leads rollout and adoption, tracks customer value, and develops repeatable customer success and deployment playbooks.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

Own B2B customer relationships across onboarding, product adoption, reporting, training, and value realization. Drive Stratusphere usage, identify approval and engagement risks, coordinate technical support, and translate customer feedback into product improvements. Manage executive and private-equity reporting, create scalable documentation and playbooks, monitor customer health, and use AI tools to improve customer success operations.

Lead complex enterprise restaurant technology onboarding engagements from kickoff through go-live and hypercare. Own implementation plans, timelines, risks, integrations, menu configuration, channel validation, stakeholder communication, and customer relationships. Partner with Product and Engineering on dependencies, improve onboarding processes and documentation, use AI tools to streamline planning and reporting, and mentor onboarding professionals. The role focuses on digital ordering implementations across first-party and third-party channels for multi-location restaurant customers.

Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Supports Revenue Cycle Management and billing services for SaaS customers. Responsibilities include developing RCM best practices, training customer-facing teams, supporting implementations, configuring and validating billing workflows, managing escalations, analyzing root causes, and advising customers on billing and payer processes. The role also partners with product and support teams, mentors peers, and contributes to managed service optimization and new offerings.