Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Designs and delivers live and scaled client enablement, including training, webinars, education programs, and facilitated product-learning experiences. Owns curriculum quality, assesses client adoption and session effectiveness, updates programs as the product evolves, and provides feedback for content and Academy improvements. Collaborates with Professional Services, Client Success, and internal program managers while using AI tooling to personalize and scale enablement.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Manage B2B customer accounts from onboarding through renewal, focusing on product adoption, customer satisfaction, retention, loyalty, and revenue growth. Evaluate customer needs, manage orders and contracts, re-engage inactive customers, build trusted relationships, and advocate for clients. The role requires cross-functional collaboration, data-driven insights, and a strong record of customer revenue retention.

Own customer account growth, renewals, expansion, adoption, retention, referrals, and customer experience. Develop lifecycle engagement programs, analyze customer data, lead strategic business reviews, resolve escalated issues, and identify expansion opportunities. Partner with Sales as a subject matter expert and solutions architect while coordinating cross-functional resources to improve customer outcomes and revenue performance.

Train doctors and clinical staff at client practices on eClinicalWorks software through on-site coaching and classroom instruction. Develop workflow processes, demonstrate software functionality, recommend improvements, document training sessions, prepare reports, and escalate issues to project managers. The role requires strong communication, healthcare billing knowledge, a valid driver’s license, and frequent nationwide travel.

Own customer relationships from Sales handoff through verified handoff to Customer Success. Audit account setup, guide customers through data configuration, registrations, integrations, and platform walkthroughs, document interactions, resolve or escalate issues, manage concurrent onboardings, and coordinate with Sales, Product, Engineering, and Customer Success. Gather feedback and improve onboarding processes and adoption.

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

Owns the technical setup and validation of new client launches, including practice configuration, clearinghouse connections, payer enrollments, claims, Twilio communications, card processing, payment flows, and JSON configurations. Troubleshoots vendor integrations, tests systems end to end, documents setups and fixes, manages multiple implementations, and partners with onboarding teams to ensure timely, reliable go-lives.

Manage a portfolio of commercial and mid-market SaaS accounts, driving product adoption, customer outcomes, account health, and renewals. Build success plans, quantify value, identify risks, coordinate escalations, maintain Gainsight records, and collaborate with Sales, Support, and Product. Serve as the primary customer contact, communicate product updates, gather feedback, support feature adoption, and educate customers on fraud and authentication best practices.

Own enterprise customer outcomes, adoption, and value realization for industrial AI deployments. Lead complex implementation programs, technical workshops, and solution discussions while coordinating engineering, product, delivery, sales, and customer stakeholders. Translate AI insights into operational improvements, support account expansion, and develop long-term strategic partnerships with industrial organizations.