Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

Submit your application to The ROSTR Group for future job opportunities in California. They will retain your information for relevant roles that arise.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Lead and deliver hands-on and virtual training for enterprise customers, customize materials with content and product teams, travel to customer sites up to 50%, monitor progress, collect feedback, and iterate to ensure effective adoption of the Higharc platform.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).