Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Lead strategic customer success for large enterprise accounts on Twilio Segment, drive product adoption and retention, build executive relationships, identify expansion opportunities, coordinate cross-functional solutions, mitigate risks, and deliver data-driven customer outcomes.

Lead enablement strategy and scalable operations for Customer Success Managers, translating customer and field feedback into roadmaps, resources, AI-enabled workflows, and self-serve tools. Partner cross-functionally to prioritize work that improves customer conversations, retention, and growth while modernizing knowledge management, communications, and intake systems to reduce manual work and increase team efficiency.

Serve as primary strategic partner for a portfolio of manufacturers, drive adoption of Datavations analytics, translate complex data into actionable narratives, identify upsell opportunities, advocate for clients internally, and develop repeatable playbooks to scale customer impact and ROI.

Manage operational execution of data partnerships: revenue tracking, audience delivery, integration workflows, partner communications, reporting/analytics, competitive research, and quarterly business reviews across a portfolio of partners.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and expansion. Define operating models, playbooks, KPIs, and operating rhythms. Own team performance on adoption, health, renewals, and escalations. Partner cross-functionally with Sales, Product, Services, and Support and engage executive-level customer stakeholders. Build scalable processes and lead change to operationalize a customer success motion.

Serve as the primary technical owner for a portfolio of customers, architecting observability solutions, driving adoption, conducting technical reviews and health checks, troubleshooting, enabling customers through training and documentation, influencing product roadmap, and collaborating with engagement and account teams to maximize customer value and ROI.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

Lead and expand Academic Medical Center partnerships post-acquisition by building senior stakeholder relationships, driving adoption, partnering cross-functionally with Sales, Product, Engineering, and Implementation, managing partnership operations, performance tracking, reporting, and scaling provider success teams.

Support legal customers onboarding and preparing complex digital discovery for ingestion. Troubleshoot file compatibility and proprietary formats, manage multiple cases, maintain organized file structures, document non-standard patterns, communicate timelines, escalate issues, and collaborate with Customer Success, Development, and Operations to improve processes and customer experience.

The Major Gifts Officer builds relationships with major donors, manages fundraising activities, and engages in donor stewardship to support SIL's mission.