Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Serve as the primary post-implementation technical partner for assigned institutional clients, ensuring data completeness, governance, and timely reporting. Support reporting cycles, advise on complex structures, surface client feedback to Product/Data, lead portfolio reclassification and special projects, and drive renewals and upsell opportunities while coordinating across Services, Support, Sales, and Product.

Run end-to-end new-customer onboarding: project plans, data migration, integrations, training, go-live, and 30-day check-ins. Deliver remote and onsite implementations, build onboarding playbooks, partner with Sales and Support, and report product friction to engineering.

Serve as liaison across sales, delivery, and customers to drive adoption and expansion of subscription software (Cisco Enterprise Security). Develop adoption plans, conduct adoption reviews, identify upsell/cross-sell opportunities, document provisioning/lifecycle workflows, improve processes, and accelerate customer ROI while enabling operational readiness.

Lead end-to-end AI implementations for enterprise legal and compliance teams: deconstruct workflows, translate legal documents into actionable AI logic, onboard and train users, troubleshoot strategic and technical blockers, feed product insights to engineering, and build repeatable playbooks to scale deployments.

Lead Provider Enablement operations overseeing support, training, communications, and self-service for Interwell Acumen. Own strategy and execution to drive onboarding, adoption, NPS, SLAs, and KPIs. Build operating rhythms, Voice of Customer programs, and cross-functional initiatives with Product, Implementations, and Epic teams. Champion generative AI to scale enablement, reduce support volume, and improve outcomes. Manage and develop a provider enablement team; travel up to 20% for customer and internal meetings.

Owns strategic national law-firm partnerships, driving revenue growth, retention, and operational excellence. Builds executive relationships, monitors account performance via data/Power BI, leads cross-functional remediation and scalable process improvements, and travels regularly to ensure consistent multi-state execution and client satisfaction.

Lead the Inside Partner Success team to deliver timely inbound support and outbound partner initiatives. Manage SLAs, KPIs, ticket resolution, CRM hygiene (HubSpot/Zendesk), coaching, cross-functional escalations, training programs, and data-driven improvements to drive partner adoption and program usage.

Lead and run the customer support team; resolve tier 1-2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize voice-of-customer. Handle billing via Stripe and support high ticket volumes (~150/day).

Serve as primary project manager for multiple Higher Logic implementations: plan and execute deliverables, train users (web or on-site), coordinate internal teams to resolve technical issues, gather client feedback, drive adoption, and ensure customer satisfaction.

Own and grow strategic health system accounts by driving retention, expansion, and measurable outcomes; lead renewals and negotiations; build multi-stakeholder relationships; translate client feedback to product and pricing; partner with implementation and product teams; forecast and report; represent company at client sites and events (~50% travel).