Top Remote IT Support & Helpdesk Jobs in Pittsburgh, PA

Provides regional functional expertise and support for enterprise R&D systems across Mars business segments. Responsibilities include key-user escalation support, training and knowledge management, incident and SLA review, data-quality governance, change and capability implementation, UAT and end-to-end testing, system issue resolution, and deployment support. The role partners with business stakeholders, product owners, process owners, and technology teams to validate functionality, manage improvements, and support successful system rollouts.

Own end-to-end IT for a multi-site startup, including employee support, onboarding and offboarding, device management, identity and access, office infrastructure, vendors, AI tooling governance, security operations, and CMMC/NIST compliance. Develop security policies, incident response playbooks, audit readiness, scalable IT processes, budgets, and strategic roadmaps while advising leadership and supporting defense-related requirements.

Manage Easy Ice’s Salesforce platform, including configuration, security, user administration, integrations, data quality, release management, reporting, and governance. Lead and mentor application support staff, prioritize enhancement requests, translate business needs into scalable solutions, coordinate consultants and vendors, monitor platform health, and provide user training. Ensure Salesforce supports sales, marketing, finance, customer success, and operations while maintaining documentation, compliance, and long-term platform improvements.

Manage and maintain servers, operating systems, networks, and IT infrastructure in a fully remote environment. Automate administrative tasks with Python, monitor system performance, troubleshoot technical issues, support application and ML environments, and maintain security, access controls, backups, patches, and documentation. Collaborate with DevOps, data science, and engineering teams to improve reliability and infrastructure efficiency.

Installs, monitors, and troubleshoots LAN and WAN services, including routing, switching, wireless, cabling, firewalls, and connectivity. Responds to network alerts and incidents, configures and tests approved equipment, supports security updates and restoration activities, assists users with network-service issues, and documents diagnoses, configurations, resolutions, inventories, and network diagrams. Also prepares status and incident reports and maintains troubleshooting procedures.

Directs daily IT operations, supervises technical staff, coordinates technology projects, evaluates infrastructure improvements, establishes IT policies, oversees security and disaster recovery, manages budgets and vendors, and reports performance and risks to leadership.

Provides remote Tier I and assigned Tier II technical support for end users, including account, application, device, peripheral, connectivity, onboarding, and access issues. Logs and tracks requests, diagnoses incidents, installs and configures approved hardware and software, documents resolutions, escalates complex problems, maintains knowledge resources, and follows privacy, security, service-level, and quality requirements.

Supports and administers Symitar core banking and related host services applications across production and development environments. Develops PowerOn and PowerFrame Docs solutions, manages OpCon scheduling and integrations, performs SQL and ARCU/Databricks data analysis, and provides advanced troubleshooting and root-cause analysis. Leads or supports upgrades, automation, compliance activities, vendor coordination, technical projects, and business requirements gathering. Serves as a subject matter expert, mentors analysts, and promotes reliable, secure, and efficient operations.

Provide phone and live-chat technical support for PC systems and CORSAIR products. Troubleshoot hardware, Windows, BIOS/UEFI, drivers, firmware, compatibility, installation, and performance issues. Guide customers through solutions, identify defective products, support warranty replacements, document interactions, escalate complex cases, and maintain productivity and customer satisfaction standards.

Administer and optimize a global Microsoft 365 environment across Teams, SharePoint Online, OneDrive, Power Platform, and Copilot. Troubleshoot complex incidents, manage platform governance and security, automate administration with PowerShell and Power Automate, support identity and compliance controls, document procedures, and oversee managed service providers handling priority incidents.

Leads enterprise telecommunications operations, including voice, unified communications, contact center platforms, telecom expense management, carrier relationships, vendors, incidents, upgrades, and service delivery. Manages technical staff and cross-functional partners while overseeing budgets, invoices, reporting, performance metrics, cost optimization, system reliability, and lifecycle modernization across multi-site business locations.

Provides Tier 1 help desk support for government information systems, including Tableau and Salesforce. Duties include troubleshooting, ticket logging, access management, user account updates, issue escalation, and customer assistance. The role collaborates with development and operations teams, supports system access requests, implements assigned projects, and maintains sensitive information. Work may include variable shifts, weekends, and holidays, with less than 10% travel and remote work options.