Top Remote IT Support & Helpdesk Jobs in Pittsburgh, PA

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Lead the L3 hardware support for GPU-dense datacenter infrastructure, managing high-severity incidents, team building, and vendor escalations.

Lead the administration and optimization of the Zendesk ecosystem, managing a global technical team and ensuring high performance and reliability of integrations and applications.

The IT Quality & Training Analyst ensures high-quality customer support and internal processes, improves satisfaction, develops QA programs, analyzes cases, updates documentation, audits interactions, collaborates on performance metrics, designs training materials, and stays current with industry standards.

Manage and lead biomedical equipment services, including installations, maintenance, and customer relations. Provide technical support, conduct training, and address customer issues proactively.