Top Remote IT Support & Helpdesk Jobs in Pittsburgh, PA

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Serve as the onsite lead for a Philadelphia customer: manage contract compliance, liaise between Motorola, local partners and the customer, diagnose and escalate system failures, monitor availability, support technical upgrades, maintain service histories and identify growth opportunities with sales.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Senior SharePoint Administrator responsible for administering on-premises SharePoint farms (DEV/SAT/PROD), performing PowerShell-based automation, patching/upgrades, monitoring and troubleshooting, managing permissions and service requests via ServiceNow, collaborating with developers, and supporting on-call restoration and performance optimization for DOJ/ATF environments.

The Director will oversee NetSuite support services, manage client relationships, lead optimization projects, and mentor consultants to enhance system performance.

Manage and lead biomedical equipment services, including installations, maintenance, and customer relations. Provide technical support, conduct training, and address customer issues proactively.

As Director of IT, you will lead a high-performing team, develop automation strategies, manage service desks, and collaborate across functions to align IT with business goals.