Top Remote IT Support & Helpdesk Jobs in Pittsburgh, PA

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide IT support for Mapbox, managing requests, onboarding new hires, maintaining systems, and enhancing user experience while ensuring security.

The Infrastructure Operations Specialist manages technology infrastructure reliability through monitoring, incident response, and escalation, facilitating operational support and compliance.

The Senior IT Operations Specialist manages cloud-based services, drives automation, mentors staff, ensures compliance, and improves service quality and efficiency.

The Manager, Application IT Support will lead a Service Desk team, oversee client support operations, improve processes, and ensure service reliability and technical leadership.

The IT Project Coordinator assists the Project Manager with administrative tasks, oversees multiple projects, and ensures timely completion of tasks while maintaining communication with clients and vendors.