Top Remote IT Support & Helpdesk Jobs in Pittsburgh, PA

Provides frontline IT and systems support, resolving help desk requests, account and access issues, device and application problems, and HubSpot CRM questions. Administers user onboarding, offboarding, permissions, audits, documentation, and compliance workflows. The role also develops self-service resources, delivers training, improves processes, supports automation, and explores AI applications for workflow optimization and CRM data hygiene.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Processes and tracks user access requests across healthcare client systems, including provisioning and deprovisioning access. Resolves access issues, maintains documentation and troubleshooting guides, communicates with clients and internal teams, and manages ticket-based workflows. The role requires strong organization, customer service, documentation, Microsoft Office, and independent remote-work skills. Healthcare systems, electronic health record platforms, and ticketing-system experience are preferred.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Administer EDI activities involving Medicare claims, COBRA crossover, Section 111, and data-sharing agreements. Monitor file processing, troubleshoot transmission and transaction errors, manage workflow queues, maintain documentation and business rules, conduct audits, and support stakeholders through an EDI hotline. Coordinate with technical teams, CMS, insurers, employers, vendors, and business partners; assist with testing, customer training, system transitions, and process improvements. This is a fully remote role.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides technical support to customers through phone, email, and chat; diagnoses hardware, software, networking, and product issues; documents cases; escalates complex problems; collaborates with development teams; supports testing; creates knowledge-base content; produces reports; and works variable shifts, including holidays.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.