Top Remote Operations & Support Jobs in Pittsburgh, PA

Supports chapter managers and regional leadership through communications, onboarding, process management, reporting, meeting logistics, budgeting, and cross-functional initiatives. Analyzes regional data, maintains collaboration platforms, improves workflows, manages stakeholder requests, and coordinates executive and board meetings. The role serves as a strategic partner to regional leaders, helping strengthen chapter health, member engagement, and operational effectiveness across a global organization.

Partners with sales leadership to execute go-to-market strategy and improve revenue operations across the Americas. Owns forecasting, pipeline health, territory alignment, CRM governance, quarterly planning, dashboards, lead routing, and GTM workflows. Collaborates with Finance, Marketing, and other stakeholders to improve reporting, data hygiene, processes, documentation, and system rollouts. Provides analysis and operational insights in a fast-paced, scaling environment.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Coordinate customers, field agents, customer support, and affiliates to ensure timely, accurate order fulfillment. Handle inquiries and escalations, provide status updates, meet productivity targets, prepare management reports, and improve order-tracking systems. The role requires legal or litigation support experience, strong communication, customer focus, problem-solving, multitasking, technical proficiency, accuracy, and reliability.

Leads Omnicell’s global Site Reliability Operations organization, overseeing 24/7 cloud production operations, monitoring, event management, major incident response, service restoration, operational readiness, governance, and managed service provider performance. Builds distributed teams, drives automation and AIOps, improves MTTD, MTTR, availability, and customer experience, and partners with engineering, security, support, and executive leadership on operational strategy and crisis communications.

Supports assigned departments through business-focused projects, research, presentations, customer or client service, sales support, process improvement suggestions, and learning internal software systems. Interns collaborate with senior team members, contribute ideas to improve the business, and gain practical experience applying coursework in a financial technology environment.

Supports the Registrar’s Office by maintaining accurate, confidential, and compliant student records. Oversees NSC and NSLDS enrollment and degree reporting, validates data, resolves errors, manages Banner and related systems, produces reports, processes transcripts and verifications, and ensures FERPA-compliant record releases. The role also supports system configuration, documentation, process improvement, staff training, and high-volume inquiries from students, faculty, staff, and external stakeholders.

Own business operations priorities and cross-functional technical and security projects. Build project plans, coordinate stakeholders, manage timelines and dependencies, collect compliance evidence, improve processes, identify risks and blockers, and drive high-quality execution across People, IT, Finance, Security, and Operations.

Lead Services business operations for financial services accounts from sales through delivery. Partner with account leadership, sales, contract management, finance, project coordination, and delivery teams. Standardize opportunity, pricing, contract, financial, and resource management processes; support timely process execution; prepare recurring portfolio review materials; and assist with broader account operations.