Top Remote Senior Level Jobs in Phoenix, AZ

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Own and expand a portfolio of enterprise accounts through upselling, cross-selling, consultative selling, and complex multi-product SaaS deals. Build executive relationships, create strategic account plans, articulate business value and ROI, manage forecasts and Salesforce pipeline using MEDDICC, and collaborate with solution consultants, customer success, product, and renewals teams to drive adoption, retention, and growth.

Executes and manages trades for SMA, UMA, MSP, and model-only accounts. Generates block trade orders, processes account maintenance and model changes, routes orders for execution, performs pre- and post-trade controls, reviews executions, reconciles trades, and supports sponsor connectivity. The role also identifies trading-process improvements and ensures client service-level requirements are met.

Lead complex security investigations across endpoint, identity, cloud, email, SaaS, and network environments. Own incidents through containment, remediation coordination, documentation, and post-incident review. Tune detections, queries, dashboards, workflows, and SOAR playbooks; improve SOC metrics, threat coverage, alert fidelity, and response processes. Partner on vulnerability and cloud-risk remediation, participate in global on-call rotation, use approved AI capabilities responsibly, and mentor analysts.

Leads AI transformation for customer experience by building Voice of Customer infrastructure, identifying automation opportunities, prototyping LLM and agent-based workflows, and partnering with Engineering on production solutions. The role analyzes processes, writes requirements, manages stakeholders, drives adoption, measures business impact, and stays current on AI trends. It also includes customer-site travel once per quarter.

Analyzes the exposure management competitive landscape, synthesizes technical and market intelligence, conducts win/loss analysis, supports competitive deals, develops field enablement materials, and recommends product and go-to-market strategies. Partners with Product, Sales, Marketing, Strategy, Investor Relations, and senior leadership to translate complex cybersecurity concepts into actionable guidance and executive insights.

Represent the company in Internet standards working groups, track adjacent drafts and discussions, revise technical specifications, respond to reviews, and develop reference implementations, interoperability tests, and demos. Build credibility across standards and open-source communities while serving as a technical delegate to the CTO. Over time, author independent standards drafts and engage with engineering, enterprise, and government audiences.

Own new-client implementations for Movable Ink’s personalization platforms, serving as the project manager and product expert. Responsibilities include developing project plans, coordinating clients and internal teams, designing technical solutions, configuring and QAing campaigns, delivering platform training, troubleshooting issues, and ensuring launches achieve client goals and KPIs. The role requires expertise in mobile messaging, digital marketing, web technologies, data infrastructure, and client or project management.

Leads the strategy, validation, and safety assurance of Level 3–4 autonomous driving behaviors powered by machine learning. Owns behavior-related safety cases, standards alignment, ODD and evaluation frameworks, safety metrics, launch-readiness assurance, and evidence assessment across simulation, closed-course, and public-road testing. Leads cross-functional technical collaboration and builds a high-performing AV behavior safety engineering team through hiring, coaching, and development.