Top Remote IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Design and produce a multi-module workshop series on Agentic AI for IT Support and Data Analytics: create lesson plans, scripts, demos, and 5–8 minute on-camera videos; build 30–45 minute hands-on workshops and performance-based assessments; translate real job tasks into progressive learning aligned to entry-level roles.

Provide administration and support for applications, services, and servers. Manage backups across enterprise and cloud (AWS/Azure); install, configure, patch, upgrade, and troubleshoot Windows and Linux systems; automate with PowerShell; maintain virtualization and HA clusters; create documentation and training; support customers and service desk staff.

Serve as the primary on-site IT contact for the NYC office, resolving AV, network, hardware, and access issues via Jira Service Management. Manage device logistics and inventory, ensure timely laptop delivery, handle asset returns and e-waste, participate in sprint planning, escalate SEV1s, keep documentation current, and drive process improvements to elevate the employee IT experience.

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.

Lead advanced administration, configuration, and optimization of the ServiceNow platform. Manage instance health, modules, upgrades, integrations, scripting, security/compliance, reporting, and mentor junior admins while identifying automation and performance improvements.

Paid one-time remote participation in an English voice recording study. Selected participants complete a guided ~20–30 minute session from home using a compatible device, follow recording instructions, and submit recordings for quality review to support AI speech research.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot job logic, configuration, file handling, data transformation, APIs and integrations; analyze logs and artifacts; collaborate with Engineering on escalations; create knowledge-base documentation; participate in on-call rotations and continuously adopt AI tools to improve support efficiency.

Operate and maintain servers, cloud and network infrastructure (Azure, Hyper-V, Cisco/Aruba). Manage VMs, containers, ICAM/Okta integrations, STIG compliance, Tier III escalations, and on-call support while documenting procedures.