Top Remote IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides entry-level technical customer support for Deluxe software, managing incoming tickets, documenting interactions, meeting service-level metrics, troubleshooting issues, and resolving client cases. The role requires help desk, scripting, PC troubleshooting, Microsoft Office, and document creation experience, with preferred knowledge of Image RPS, networking, Windows and server operating systems, antivirus tools, and financial services.

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.

Own the full lifecycle, security, compliance, and support of company endpoints across macOS, Windows, Linux, and mobile devices. Administer UEM and Okta, deliver escalated IT support through Jira Service Management, manage onboarding and offboarding, maintain asset records, enforce endpoint security controls, automate provisioning and triage with AI, and partner with Information Security on audits, access reviews, and least-privilege policies.

Build and manage an organization-wide developer enablement program, including tiered training, risk overlays, solution intake, compliance tracking, tooling standards, documentation, and technical support. Deliver training, resolve or route developer questions, maintain approved integration and package catalogs, and collaborate with Security, Architecture, Governance, and Data teams to improve development processes and guidance.

Administer and optimize Salesforce, including configuration, automation, security, integrations, data uploads, testing, and releases. Provide user support, troubleshooting, training, and documentation while meeting SLAs. Partner with business systems teams to implement enhancements, improve scalability, and promote platform adoption. The role requires Salesforce administration experience, certification, integration knowledge, and the ability to apply AI in Salesforce administration.

Provides Level 2 technical support for cellular and wireline network gateways, routers, and managed services. Responsibilities include monitoring network health, responding to alarms, performing remote diagnostics, analyzing Linux logs, troubleshooting packet captures and firewall rules, coordinating with customers and field technicians, documenting incidents, and escalating unresolved issues. The role requires flexible shift availability, strong communication, customer service, and network troubleshooting expertise.

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Installs, images, configures, deploys, transports, and troubleshoots computer hardware, software, and user workstations onsite. Uses SCCM to image machines, maintains hardware and software tracking, updates configurations, supports customer requests, coordinates with Zones and customer teams, follows instructions, and maintains a clean work environment. Requires professionalism, customer sensitivity, Windows and PC systems experience, ability to lift 50 pounds, and work in a patient-care environment.