Top Remote IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.

Provide technical phone support and training for FA2 and Prosoft, build AI agents/chatbots using RAG, identify revenue opportunities, report progress to the Manager, and apply payroll/AP/accounting knowledge where relevant. Requires strong communication, listening, analytical, and customer-focused skills.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Provide production application support for GovDeals and AllSurplus, responding to incidents, troubleshooting application/database/integration issues, coordinating incident response, performing root cause analysis, producing post-incident reports, maintaining runbooks, and driving process improvements to maintain service reliability.

Lead endpoint and IT operations across global offices and remote field sites: design zero-touch provisioning, manage Jamf/Intune policies, build fleet monitoring, own software procurement and license optimization, administer Okta and Google Workspace, automate onboarding/offboarding, supervise IT support staff, and collaborate with security, infrastructure, legal, and finance to run reliable, compliant IT for distributed exploration teams.

Administer and support Citrix and enterprise systems, troubleshoot incidents, perform monitoring/patching, maintain documentation, enforce security and access controls, assist deployments/upgrades, follow change management, participate in on-call rotation, and collaborate with IT teams to improve operations.

Install, configure, validate, and customize GE HealthCare patient care infrastructure (monitoring, telemetry, Carescape). Collaborate with sales, IT, biomed and vendors, remediate networks, address cybersecurity, train staff, mentor field engineers, maintain records, and support new product releases. Role requires heavy travel.

Serve as primary support contact for Censis clients, troubleshoot and resolve technical and application issues (software and hardware), document communications, escalate when needed, participate in on-call rotation, coordinate with internal teams, and support process-improvement efforts.