Top Remote IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Administer and support Citrix farms (XenApp/Presentation Server), resolve Citrix-related issues, configure server policies, load management, printers, streaming profiles, and publish applications. Perform patch management for Citrix servers and work with VMware and Windows Server environments. Scripting and group policy administration are required.

Provide technical advisory and hands-on administration for Google Workspace and Microsoft 365, including migrations, email routing, security, user and device management, scripting with APIs/PowerShell, change management, training, and customer-facing support.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Manage and improve cloud-based SaaS IT environment, administer M365 and identity systems, operate and tune security platforms (Arctic Wolf, Zscaler, Okta, Mimecast), monitor alerts and lead incident response, oversee helpdesk (Freshservice), manage vendors, enable users through training and documentation, and apply AI and automation to streamline IT operations.

Provide expert remote DBA services for MariaDB SkySQL customers: monitor databases, troubleshoot and resolve issues, optimize queries and architectures, configure backups and recoveries, automate DBA tasks, perform health checks, support on-call SLAs, manage cloud deployments, contribute to tooling and community, and provide scheduled shift coverage including nights/weekends and occasional international travel.

Manage and supervise remote helpdesk personnel supporting DAI financial/Oracle ERP users for DoD customers. Coordinate staffing, training, scheduling, and liaise with government leads to ensure effective support coverage and system integration.

Provide Tier 1 helpdesk triage and support for DAI/Oracle Financials, develop training and communication materials, prepare bi-weekly metrics and monthly reports, and escalate complex issues to appropriate teams.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.