Top Remote Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Own complex customer escalations across applications, GPUs, compute, networking, storage, cloud, and the WEKA Data Platform. Diagnose root causes, develop permanent fixes, provide engineering-ready defect reports, author technical advisories and knowledge-base content, improve tooling and support processes, mentor engineers, deliver training, and participate in 24/7 on-call coverage. Serve as the subject matter expert for NVIDIA Cloud Partner and DGX Cloud environments, collaborating with NVIDIA and customer engineering teams.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provides frontline support for AgencyBloc’s software products through phone, email, video, and live chat. Troubleshoots client issues, conducts brief training, answers product questions, promotes adoption, and collaborates with internal teams. The role requires insurance or software-support experience, strong communication and problem-solving abilities, proficiency with Google Suite and Microsoft Office, and the ability to manage multiple priorities while meeting customer satisfaction and efficiency goals.

Provides payroll administration and customer support for assigned clients. Manages service cases within SLAs, answers payroll and Workday questions, troubleshoots quarter-end and year-end audits, supports W-2 activities, leads quarterly customer discussions, and recommends process improvements. Collaborates with internal teams to resolve issues, maintains customer documentation, and meets quality and production targets.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.

Leads global Product Support for a SaaS customer experience platform, overseeing strategy, budgets, KPIs, process improvement, AI-enabled support, customer escalations, and organizational change. Builds and develops high-performing teams, partners with Product, Engineering, and Customer Success, supports executive customers and pre-sales activities, and drives reliable, outcome-focused support operations across global teams.

Answer inbound and occasional outbound calls for client businesses from home, capturing leads, taking orders, scheduling appointments, sending messages, handling live chat, relay calls, and legal intake. Maintain high accuracy, quality, readiness, and efficient after-call work in a fast-paced environment. Complete paid training and supported live-call development while maintaining flexible weekly availability, reliable attendance, and required computer and typing performance.

Provide corporate travelers with expert consultation and booking services for domestic and international air, rail, road, and lodging. Use Galileo and other GDS platforms to arrange complex itineraries, comply with travel policies and regulations, resolve issues, anticipate traveler needs, and identify additional services. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation that includes afternoon and weekend shifts.

Provides bilingual English and Spanish technical customer support via email, SMS, and phone. Troubleshoots customer issues using internal documentation and tools, documents interactions and resolutions in Salesforce, escalates complex problems, and collaborates with support teams to improve service delivery and customer satisfaction.

Provide professional client communication and support across Norgress brands: respond to inquiries, assist onboarding, route specialized issues, keep records, and help deliver a positive client experience in a remote, project-based environment.