Top Remote Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

The Supervisor of Service Delivery oversees daily operations and staff involved in providing service and support to customers, ensuring satisfaction and compliance with regulations. They coordinate projects, provide training, and manage client relations.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Commercial Title Officer will support real estate transactions, communicate with clients and resolve title-related issues while ensuring a high level of customer service.

Manage customer relationships and provide technical support in the Pulp & Paper industry. Ensure productivity and support growth opportunities. Monitor processes and report results.

Lead workforce planning, forecasting, and QA for a high-volume service floor. Manage Team Leads, set utilization and productivity benchmarks, evolve QA scoring and coaching, optimize Zendesk/Twilio workflows and automation, build real-time dashboards, and deliver executive KPI reporting to improve SLA attainment and operational efficiency.

Execute installation, operation, and performance qualification protocols for automated microbiology systems; write/revise SOPs and validation documents; support method qualification; document customer feedback; act as technical expert during sales; frequent onsite validation and customer engagements.

Manage customer service and support operations, ensuring maintenance and repair of products while leading a team and resolving issues in a specified region.

The Market Operations Analyst is the first point of contact for exchange members, handling customer service, monitoring operations, and troubleshooting issues. Responsibilities include ticket logging, communication with internal and external departments, and supporting trading and clearing systems.