Top Remote Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide Tier I, client-facing support for healthcare customers via email, chat, text, and phone during scheduled hours. Triage and escalate tickets, coordinate internal follow-ups, contribute process-improvement ideas, and serve as a trusted resource for clinicians and system administrators. Entry-level role with growth potential.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Serve as the primary contact for policyholders through phone, email, and live chat. Resolve coverage, billing, and claims inquiries; process policy updates and cancellations; document interactions in CRM software; collaborate with claims and underwriting teams; and identify upsell or cross-sell opportunities. The role requires clear communication, empathy, problem-solving, multitasking, product knowledge, and potential insurance licensing.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.

Reviews student safety and mental-health alerts, contacts school administrators by phone, escalates sensitive issues, identifies trends, and contributes to support resources, training, and team projects. The role also assists with technical support tickets as needed. Success requires calm judgment, emotional intelligence, strong communication, protocol adherence, and dependable independent work in a fast-changing environment.

Provide customer support through chat, phone, and email; troubleshoot technical and subscription issues; answer product questions; maintain knowledge-base resources; document interactions; identify recurring issues; collaborate with Customer Success, Product, QA, and Development; and meet response and resolution KPIs.

Provides front-line phone and email support for Fluke customers, including quotes, RMA setup, order processing, expediting, and order-status updates. Reviews purchase orders for pricing, part numbers, quantities, terms, and compliance requirements. Maintains customer records, researches discrepancies, coordinates issues across departments, and supports customer satisfaction. The role requires accurate multitasking, strong communication, organizational ability, and proficiency with office, ERP, CRM, and phone-system software.