Top Remote Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Serve as client advocate handling high-volume client requests across platforms and systems. Research issues, provide resolutions, dispatch vehicles, assist onboarding, document interactions, collaborate cross-functionally, and meet performance metrics while maintaining client satisfaction.

As an Operational Inside Support Representative, you'll provide customer service, support order processing, and assist in pricing, sourcing, and quoting.

Provide multi-channel customer support via email, chat, and phone; update customer records in internal systems; troubleshoot and resolve inquiries; collaborate to improve processes and customer satisfaction.

Lead and scale a patient experience/customer service team across phone, chat, and email. Own hiring, onboarding, performance management, QA, escalations, staffing, training, reporting, and cross-functional partnership to resolve systemic patient issues while ensuring HIPAA-compliant handling of PHI.

Supervise a patient support team handling inbound calls, chats, emails, and faxes to resolve patient issues, coordinate redraws, maintain QA, meet KPIs, train and coach staff, and ensure HIPAA-compliant handling of PHI.

Handle escalated inbound calls and provider communications, research payer systems for refund/claim questions, log and return voicemails, monitor email/chats, escalate issues, meet quality/productivity standards, and comply with HIPAA.