Top Remote Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide compassionate, customer-focused support for existing insurance claims via high-volume inbound/outbound calls. Update claim status, document interactions, coordinate with vendors, repair shops, and rental agencies, process payments, schedule inspections, and use multiple systems to resolve complex claim issues while meeting scheduling and training requirements.

Provide customer service and telephone support for impound recovery operations. Monitor and process account queues, assign vendors, maintain Google Sheets reports, liaise between clients/customers/vendors, escalate issues, and follow up to ensure timely recovery and documentation.

Serve as the firm's first point of contact: answer and route inbound calls via Genesys Cloud, resolve routine client inquiries, manage incoming/outgoing mail and legal documents, update case records in Filevine, monitor voicemail, and support general office administrative tasks while protecting client confidentiality.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide first-line tax support to US taxpayers: respond to inbound inquiries, prioritize escalations, liaise with partners, monitor tax workflows, and collaborate with tax, product, and engineering teams to resolve issues and improve the customer tax experience.

Provide global escalation support, resolve customer tickets, communicate effectively, and maintain updated partner data while meeting KPIs.

Serve as first point of contact for pre-settlement funding applicants in a high-volume inbound call center. Answer ~75-80 calls/day, collect and document applicant information, guide intake/onboarding, use CRM, meet sales/quality/productivity targets, follow scripts and compliance, and collaborate with internal teams.

Lead and scale the customer support organization, define strategy and KPIs, oversee multi-channel support operations, partner cross-functionally to drive product and process improvements, optimize tools and automation, manage budgets and escalations, and develop training to ensure high customer satisfaction and operational efficiency.

Handle inbound bilingual (English/Spanish) auto claim intake and First Notice of Loss (FNOL): create claims, collect accident details, initiate inspections/rentals, provide customer service, escalate as needed, and use multiple systems and AI tools to support claim progression and metrics.

Serve as first point of contact for clients (email/chat), investigate and resolve technical and workflow issues, escalate appropriately, document investigations, communicate status to stakeholders, and own tickets from intake through resolution while balancing competing priorities.