Top Remote Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Provides remote customer support for leading brands by handling inquiries, troubleshooting issues, reviewing transactions, supporting sales, protecting customer information, and managing cases accurately. The role requires empathetic communication, independent work, attention to detail, multitasking, and a quiet home-office setup with reliable wired internet and required equipment.

Resolves high-visibility executive and social media complaints from members and providers. Manages escalated case timelines, conducts workflow reviews, provides operational feedback, drafts executive communications and root-cause analyses, tracks member and provider trends, and guides service operations representatives across communication channels while ensuring regulatory compliance.

As an Operational Inside Support Representative, you'll provide customer service, support order processing, and assist in pricing, sourcing, and quoting.

Own customer-facing operations across data suppliers and AI labs, including activation, engagement, onboarding, contract and platform issue resolution. Build trust through customer conversations, coordinate internal blockers, and convert recurring feedback into improved processes, platform capabilities, communications, and lightweight workflow systems. The role requires strong judgment, organization, follow-through, CRM familiarity, and comfort working independently in a fast-paced startup environment.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Supports ConnectWise partners by diagnosing, troubleshooting, documenting, and resolving software issues through email, phone, chat, cases, and remote sessions. Maintains product knowledge bases, manages support queues, escalates complex issues and software defects, communicates product updates, and collaborates with Engineering and other teams. Provides guidance to junior team members and helps partners identify operational improvements using business data.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provides advanced customer support for PowerFAIDS, troubleshooting complex user issues, identifying root causes, documenting resolutions, and escalating software defects. The role also supports software testing, customer training, knowledge-base development, release documentation, and product improvement initiatives. It requires strong financial aid administration and Title IV expertise, independent judgment, customer communication skills, and the ability to manage multiple issues. The analyst also assists with user conferences and stays current on regulatory changes.