Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Manage a portfolio of strategic global SaaS clients, serving as a trusted advisor to drive product adoption, measurable outcomes, renewals, and account growth. Develop customer success plans, conduct executive business reviews, monitor account health, mitigate churn, and identify expansion opportunities. Collaborate cross-functionally to influence product improvements, support change management, and optimize onboarding through renewal. Requires strong boutique fitness industry knowledge, executive communication skills, CRM proficiency, and experience managing enterprise accounts.

Supports B2B SaaS customers with billing and reporting inquiries, troubleshoots software issues, maintains knowledge bases, prioritizes billing tickets, communicates product feedback, and supports enterprise billing success managers with bug tracking and client follow-up.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Own the customer journey from pre-sales solution design through enterprise implementation, onboarding, go-live, adoption, and expansion. Build customer-specific demos and ROI cases for P&C insurance workflows, configure SaaS and data products, coordinate integrations, and ensure rapid time to value. Translate customer feedback into product priorities while partnering with underwriting, finance, technical, and executive stakeholders. Establish scalable scoping, launch, measurement, and customer success processes in an early-stage startup environment.

Lead post-sale customer success for Zafran’s cybersecurity platform, including onboarding, platform adoption, recurring check-ins, quarterly reviews, workshops, troubleshooting, and cross-functional issue resolution. Build trusted customer relationships, identify risks, translate technical problems into actionable plans, advocate for customer needs, and support training, documentation, and customer advocacy.

Serve as the technical advisor for U.S. federal customers from onboarding through operational maturity. Manage support cases, escalations, configuration, training, release guidance, and compliance evidence. Support federal authentication, identity, constrained networks, FedRAMP, and Impact Level 5 environments. Collaborate with Product, Engineering, Support, Customer Success, and systems integrators while guiding agencies through deployment and continuous monitoring.

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account-planning frameworks, adoption programs, client training, and performance metrics. Manages CS leaders and broader CSM teams while partnering with Sales, Product, Marketing, Finance, and Professional Services. Owns CS technology and AI strategy, client advisory initiatives, and consumption-growth programs. Builds accountable performance cultures and ensures customers realize value from DISCO’s legal technology products.

Provide technical email, phone, and video support to employer, student, career services, and AI users. Resolve approximately 20–30 tickets and 10 phone calls daily, troubleshoot bugs and workflows, build custom reports, and consult users on the Handshake platform. Collaborate with Support, Success, Product, and Engineering teams, identify trends, improve operations, and maintain service-quality and response-time standards across support queues.

Provides onboarding, Tier 1 technical support, training, troubleshooting, and service coordination for digital dentistry and CAD/CAM technologies. Supports 3D printers, scanners, imaging systems, dental software, computer hardware, and automation mills. Coordinates vendors, field technicians, installations, updates, documentation, knowledgebase content, task tracking, and resource allocation. Analyzes customer satisfaction data, triages issues, maintains records, and ensures support processes and documentation remain accurate.

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.