Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Manage strategic agency/brand/publisher relationships for InMarkets measurement offering: scope and deploy measurement solutions, ensure pixel implementation, analyze campaign reporting, provide dashboard training and post-campaign measurement reports, coordinate internal teams, and drive partner satisfaction and revenue.

Leads customer support programs and supportability across Support, Product, and Engineering. Owns process optimization, automation, analytics, dashboards, supportability standards, product readiness reviews, root-cause analysis, and roadmap influence. Drives measurable improvements in customer satisfaction, deflection, resolution times, support efficiency, and product troubleshooting capabilities while contributing to strategic planning, budgeting, and technology decisions.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Serves as the primary post-sales technical contact for enterprise data center customers. Manages technical escalations, coordinates resolution across Support, Engineering, Product Management, and Professional Services, and supports deployments, updates, education, and adoption. Builds strategic success plans, conducts account reviews, identifies growth opportunities, tracks account health, and aligns customer requirements with product roadmaps. Travel of approximately 30–40% is required.

Manage a portfolio of K-12 education customers, serving as the primary post-sales contact and driving adoption, satisfaction, renewals, retention, and account expansion. Partner with Account Executives and internal teams throughout the customer lifecycle, deliver training and enablement, resolve issues, collect feedback, analyze customer data, and manage revenue performance. Provide high-touch support to strategic school districts, including in-person visits and executive relationship management.

Provides post-sales technical leadership for strategic IoT customers. Partners with Customer Success Managers to optimize deployments, advise on architectures, troubleshoot connectivity and system issues, lead technical discovery and demonstrations, support renewals and account expansion, and translate customer needs into business-aligned solutions. Collaborates with product and engineering teams while identifying adoption, optimization, and cross-selling opportunities.

Own the post-sale customer journey for a portfolio of nonprofit and grant-writing SaaS customers, including onboarding, engagement, retention, renewals, and expansion. Manage account health, adoption metrics, business reviews, success plans, and complex annual renewal cycles. Build leadership-level relationships, identify growth opportunities, advocate for customer needs internally, and collaborate with enablement, revenue, and product teams.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.

Lead onboarding for new clients in the tree care and landscaping vertical: configure systems, migrate data, run integrations, train users, monitor payments, identify upsell opportunities, update knowledge bases, and collaborate with Sales, Product, and Developers to ensure successful platform adoption.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.