Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Manage customer onboarding from contract signature through vendor activation. Lead kickoff meetings, define success criteria, coordinate provisioning and integrations, track milestones and onboarding KPIs, resolve issues, and drive vendor adoption. Partner with Sales, Customer Relationship Managers, Product, Operations, and Enablement teams to ensure seamless handoffs, improve onboarding processes, and accelerate customer value realization.

Serve as a strategic advisor to automotive dealership leadership, connecting Numa’s AI platform to profitability, productivity, and customer satisfaction goals. Lead executive QBRs, develop 90-day engagement plans, translate performance data into actionable insights, and drive retention and expansion. Build trusted relationships with dealership GMs, manage multiple accounts, collaborate with Product, Customer Success, and Sales, and travel onsite as needed.

Build and manage relationships with state correctional agencies and justice-system stakeholders. Understand partner needs, adapt product offerings and data analysis, communicate requirements to cross-functional teams, and drive measurable impact and financial sustainability. The role requires frequent travel to meet state officials and visit prisons and parole offices, along with navigating challenging environments and supporting technology-enabled change.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Manage and grow an assigned portfolio of SaaS customers through renewals, upsells, pricing, contract negotiations, and adoption support. Serve as the primary commercial contact, maintain CRM records, demonstrate product value, deliver training, and collaborate with Customer Success, Finance, and Legal teams. The role requires quota-carrying experience, enterprise SaaS contract expertise, strong relationship-building skills, and proactive account management in a compliant, remote-first environment.

Lead the strategy and execution of customer experience and engagement programs, improving onboarding, retention, satisfaction, loyalty, community participation, and advocacy. Analyze customer feedback and engagement metrics, collaborate with marketing, product, and operations, and manage a customer engagement team. The role also establishes customer programs, provides insights for company strategy, and improves visibility into customer sentiment and KPIs.

Owns a portfolio of approximately 40–50 mid-market accounts, driving onboarding, adoption, retention, renewals, expansion, business reviews, and customer advocacy. Builds strategic relationships, monitors customer health, aligns product value with business outcomes, and collaborates cross-functionally with Sales, Product, Support, and Marketing. Uses AI tools to improve account research, customer insights, success planning, risk identification, and workflow efficiency.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Serves as the primary contact for a portfolio of small-business clients, coordinating tax, bookkeeping, payroll, and advisory services. Tracks milestones, schedules expert appointments, resolves escalations, supports onboarding and platform adoption, maintains Salesforce records, identifies sales opportunities, and shares client insights internally. The role focuses on proactive communication, client satisfaction, service progression, retention, and efficient coordination across internal teams.