Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Own the customer lifecycle from onboarding and deployment through adoption, renewals, and account expansion. Coordinate cross-functional implementation efforts, analyze platform usage, conduct QBRs, manage executive relationships, identify upsell opportunities, and serve as a product expert. The role requires strong project management, communication, analytical, and stakeholder management skills, cybersecurity experience—particularly in OT—and approximately 30% customer travel.

Own technical onboarding, integration setup, monitoring, troubleshooting, and ongoing health of SaaS customer feeds across a territory. Serve as the escalation point between customers, engineering, product, sales, and account management teams. Track integration adoption and performance, identify expansion opportunities, document integration patterns, and communicate structured product feedback.

Serves as the primary technical contact for financial technology clients, managing requirements, integrations, implementations, configurations, testing, troubleshooting, and onboarding. Coordinates customer requests with R&D, Product, QA, and Support teams; monitors delivery progress; trains end users; documents solutions; and provides specialized guidance for FX trading workflows. Requires strong trading-system knowledge, client-facing communication, and the ability to translate business needs into technical requirements.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Manage customer onboarding from contract signature through vendor activation. Lead kickoff meetings, define success criteria, coordinate provisioning and integrations, track milestones and onboarding KPIs, resolve issues, and drive vendor adoption. Partner with Sales, Customer Relationship Managers, Product, Operations, and Enablement teams to ensure seamless handoffs, improve onboarding processes, and accelerate customer value realization.

Serve as a strategic advisor to automotive dealership leadership, connecting Numa’s AI platform to profitability, productivity, and customer satisfaction goals. Lead executive QBRs, develop 90-day engagement plans, translate performance data into actionable insights, and drive retention and expansion. Build trusted relationships with dealership GMs, manage multiple accounts, collaborate with Product, Customer Success, and Sales, and travel onsite as needed.

Build and manage relationships with state correctional agencies and justice-system stakeholders. Understand partner needs, adapt product offerings and data analysis, communicate requirements to cross-functional teams, and drive measurable impact and financial sustainability. The role requires frequent travel to meet state officials and visit prisons and parole offices, along with navigating challenging environments and supporting technology-enabled change.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.