Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Oversee client experience and retention across the healthcare revenue cycle. Serve as the primary client liaison, advise stakeholders on financial performance and operational improvements, address concerns, and lead executive presentations. Collaborate with billing, coding, operations, and technology teams to achieve client KPIs, improve collections, reduce costs, ensure regulatory compliance, and strengthen account performance through analytics and strategic guidance.

Manage assigned B2B customer accounts, serving as the primary contact and trusted advisor. Build relationships, drive product adoption and satisfaction, manage renewals, reduce retention risks, and identify upsell and cross-sell opportunities. Coordinate with internal teams, monitor account health and usage metrics, conduct business reviews, resolve issues, and maintain accurate CRM records. The role requires strong communication, negotiation, problem-solving, and relationship management skills.

Own strategic healthcare customer accounts, building executive relationships and driving onboarding, adoption, retention, renewals, expansion, and upsell opportunities. Develop customer success plans, monitor health metrics, conduct business reviews, lead training, and advocate for customer needs internally. Collaborate with Sales, Product, Engineering, Marketing, and Support while mentoring junior team members and influencing customer success strategy.

Own customers’ technical journey from pre-sale proofs of concept through deployment, adoption, renewals, and expansion. Guide architecture, migrations, ingestion pipelines, dashboards, alerts, and observability best practices while coordinating escalations with support and engineering. Build customer relationships, monitor account health, identify risks and opportunities, gather product feedback, and create repeatable onboarding and migration playbooks.

Own the support experience for dedicated SaaS clients by answering inquiries, troubleshooting issues, managing website updates, conducting check-ins and training, and building strong relationships. Identify churn risks, support retention and payment follow-up, gather feedback and testimonials, and contribute to product, marketing, and process improvements. The role requires consistent engagement during scheduled hours and collaboration with a cross-functional team.

Supports customers by responding to inquiries, resolving service and billing issues, managing renewals and account adjustments, tracking interactions in Salesforce, and escalating needs internally. The role focuses on customer relationships, product adoption, issue resolution, contract and invoice analysis, and meeting resolution targets. Candidates should have at least one year of customer service, customer success, or inside sales experience, preferably in a regulated industry.

Manage B2B SaaS customer relationships by aligning business goals with product capabilities, driving adoption, retention, and expansion. Develop success plans, analyze account data, conduct business reviews, manage risks, collaborate cross-functionally, and support training and feature adoption. Use AI tools responsibly to improve account analysis, support workflows, and productivity while protecting client data.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage and grow an assigned SaaS customer portfolio by driving product adoption, renewals, retention, expansion, and referrals. Conduct value-based sales calls, resolve billing and contract cases, maintain Salesforce data, manage escalations, process renewal increases, execute engagement campaigns, and identify win-back opportunities. Collaborate cross-functionally on customer training, webinars, product feedback, reporting, and customer engagement strategies.

Manage a portfolio of corporate accounts, focusing on retention, renewals, product adoption, and expansion revenue. Build relationships with users and executive stakeholders, identify churn risks and growth opportunities, forecast retention, conduct business reviews, and collaborate with Account Executives. Serve as a client advocate, gather product feedback and customer success stories, and communicate insights internally to support product, marketing, and sales strategies.