Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage and grow an assigned SaaS customer portfolio by driving product adoption, renewals, retention, expansion, and referrals. Conduct value-based sales calls, resolve billing and contract cases, maintain Salesforce data, manage escalations, process renewal increases, execute engagement campaigns, and identify win-back opportunities. Collaborate cross-functionally on customer training, webinars, product feedback, reporting, and customer engagement strategies.

Manage a portfolio of corporate accounts, focusing on retention, renewals, product adoption, and expansion revenue. Build relationships with users and executive stakeholders, identify churn risks and growth opportunities, forecast retention, conduct business reviews, and collaborate with Account Executives. Serve as a client advocate, gather product feedback and customer success stories, and communicate insights internally to support product, marketing, and sales strategies.

Manage a portfolio of approximately 200–250 Korean-speaking brands, coaching them on Faire’s platform, products, programs, and events. Drive adoption, retention, sales growth, upselling, and revenue outcomes through tailored account strategies. Build trusted customer relationships, communicate product updates, analyze performance data, synthesize customer feedback, and collaborate cross-functionally with support, product, design, and marketing teams.

Manage strategic agency/brand/publisher relationships for InMarkets measurement offering: scope and deploy measurement solutions, ensure pixel implementation, analyze campaign reporting, provide dashboard training and post-campaign measurement reports, coordinate internal teams, and drive partner satisfaction and revenue.

Leads customer support programs and supportability across Support, Product, and Engineering. Owns process optimization, automation, analytics, dashboards, supportability standards, product readiness reviews, root-cause analysis, and roadmap influence. Drives measurable improvements in customer satisfaction, deflection, resolution times, support efficiency, and product troubleshooting capabilities while contributing to strategic planning, budgeting, and technology decisions.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Serves as the primary post-sales technical contact for enterprise data center customers. Manages technical escalations, coordinates resolution across Support, Engineering, Product Management, and Professional Services, and supports deployments, updates, education, and adoption. Builds strategic success plans, conducts account reviews, identifies growth opportunities, tracks account health, and aligns customer requirements with product roadmaps. Travel of approximately 30–40% is required.

Manage a portfolio of K-12 education customers, serving as the primary post-sales contact and driving adoption, satisfaction, renewals, retention, and account expansion. Partner with Account Executives and internal teams throughout the customer lifecycle, deliver training and enablement, resolve issues, collect feedback, analyze customer data, and manage revenue performance. Provide high-touch support to strategic school districts, including in-person visits and executive relationship management.

Provides post-sales technical leadership for strategic IoT customers. Partners with Customer Success Managers to optimize deployments, advise on architectures, troubleshoot connectivity and system issues, lead technical discovery and demonstrations, support renewals and account expansion, and translate customer needs into business-aligned solutions. Collaborates with product and engineering teams while identifying adoption, optimization, and cross-selling opportunities.