Top Remote Operations & Support Jobs in Philadelphia, PA

Manage procurement strategies and category management, driving cost savings and supplier performance while overseeing a team and developing sourcing strategies.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.

Provide person-centered inbound and outbound call support to match care seekers with long-term care providers. Fact-find, negotiate pricing, document interactions, route transactions, prevent escalations, and support pilots while meeting call center metrics.

The Associate Principal Consultant will work on presales support, engaging with clients to understand their needs and providing solutions.

Embed with Sales leadership to support forecasting, pipeline hygiene, and rep-facing ops. Own GTM tech stack administration and integrations, build AI-driven automations and SQL-driven reports, evaluate new tools, and resolve tooling/data issues to remove friction from selling.

Support and optimize corporate business systems (e.g., QAD ERP) across all locations; enable continuous improvement of business processes and systems; ensure systems meet functional requirements; build strong relationships with users to identify technology-driven improvements.

Support, configure, and optimize Workday Financials modules; partner with Finance and IT to translate requirements, ensure data integrity, build reports/dashboards, manage releases, integrations, security, compliance, training, and continuous improvement across Workday environments.

Lead Customer Experience and Partner Operations and support Sales Operations. Design scalable systems and AI-augmented tools across CRM, CS, support, billing/renewals. Produce analyses to surface churn risk, expansion, services margin, and partner ROI, then translate findings into processes and systems that drive measurable business value.

The Operations Associate role involves solving various operational challenges, managing teams, and improving processes within a fast-paced, remote-first environment.

Lead new market launches across North America, manage facility buildouts, recruit and train production teams, own launch timelines and budgets, create a standardized launch playbook, deliver production leadership training (including Salesforce use), and report post-launch operational performance to senior leadership.