Top Remote Operations & Support Jobs in Philadelphia, PA

Provides high-level executive and operational support to the CFO and SVP of Finance. Responsibilities include complex calendar and travel management, meeting and board-material preparation, presentations and reports using PowerPoint and Excel, communications, expense reports, document management, follow-up tracking, and confidential information handling. The role coordinates across Finance and executive teams, improves administrative processes, anticipates leadership needs, and ensures priorities, commitments, and deadlines are effectively managed.

Handle guest and host support cases across chat, email, phone, and SMS. Resolve booking issues, mediate disputes, process cancellations and adjustments, and use AI tools and knowledge bases to draft accurate responses. Track response-time and quality metrics, maintain detailed case notes, escalate appropriately, and identify recurring policy or product issues for leadership. Participate in team standups and contribute to a collaborative remote culture.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Provides frontline technical support for healthcare members by diagnosing hardware and software issues, guiding onboarding, resolving inquiries across phone, email, and chat, documenting root causes, and improving troubleshooting resources. The role requires empathetic communication, multitasking, schedule flexibility, remote-work effectiveness, and collaboration with internal teams. Over time, the specialist handles increasingly complex issues, identifies recurring technical problems, supports peers, and contributes to improved member satisfaction and operational processes.

Own the revenue operations infrastructure supporting Zoom’s go-to-market organization. Responsibilities include managing Salesforce and the broader GTM technology stack, maintaining data models, running pipeline and forecast cadences, producing executive reporting, designing lead routing and territory rules, enabling signal-driven expansion programs, managing RevOps requests, and driving cross-functional initiatives and AI workflow adoption.

Provides advanced internal IT support across identity, devices, software, SaaS, and workplace applications. The role resolves complex employee technology issues, manages support workflows, builds AI-assisted automations and self-service resources, analyzes support metrics, and improves onboarding, access, device, and software processes. It also coordinates with security, infrastructure, endpoint, identity, and enterprise systems teams while supporting distributed employees across time zones.

Manages end-to-end onboarding of music publishing catalogs from deal handoff through steady-state administration. Coordinates transition plans, catalog ingestion, metadata validation, rights and royalty transfers, registrations, CWR deliveries, and remediation across PROs, sub-publishers, and digital endpoints. Serves as the operational contact for partners and sellers while collaborating with M&A, Royalties, Legal, Finance, and Business Affairs. Tracks risks, deadlines, registration completeness, pipeline income, and process improvements across multiple concurrent transitions.

Build and lead Polymarket’s fraud operations function, including investigation workflows, SOPs, case routing, escalation paths, SLAs, QA processes, and reporting. Manage Fraud Analysts and BPO partners, oversee performance and capacity, investigate fraud typologies, identify process bottlenecks, and partner with Product, Engineering, Data Science, Compliance, and Fraud Strategy to improve detection, automation, and prevention.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Leads complex operational analysis and issue resolution for MoneyPass network operations. Responsibilities include root-cause analysis, tactical planning, stakeholder collaboration, compliance enforcement, dispute and arbitration review, contract and pricing tracking, client communications, invoicing support, and validation of pricing and interchange setups. The role also supports AI adoption, operational process improvements, and data-driven recommendations to senior management.