Top Remote Operations & Support Jobs in Philadelphia, PA

Paid remote video interview for active RevOps professionals to discuss methodologies, workflows, metrics, tools, forecasting challenges, and hypothetical pipeline scenarios. Participants walk through step-by-step pipeline evaluation and tool integrations. Compensation: $55 one-time.

Lead end-to-end process discovery, mapping, and optimization across Sales Operations and cross-functional teams. Develop enterprise process maps, SOPs, KPIs, and governance. Facilitate stakeholder workshops, drive Lean and automation initiatives, support Salesforce and system implementations, perform root cause analysis, and measure process performance to increase efficiency and standardization.

Provide bilingual customer support across phone, in-person, and online channels; resolve routine to complex inquiries, process orders/payments, document outcomes, identify trends, and escalate issues. Maintain product and policy knowledge and may support events, sales reps, claims processing, and occasional overnight travel depending on line of business.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments, coordinate litigation and subrogation, prepare reports, and mentor junior staff.

The VP of Operations oversees all operations for Appliance Business Units, ensuring revenue growth, customer satisfaction, and leading multidisciplinary teams. Responsibilities include strategic planning, performance monitoring, process improvement, financial management, and fostering a customer-centric culture.

Provide intermediate technical support for physical security systems (access, burglary, fire, video) via phone/email/workflow. Troubleshoot and program PC-based hardware, validate configurations, document as-builts and system records, escalate complex issues, and train end users. Maintain department databases, knowledge articles, and remote connection utilities.

Lead IT operations for a multi-site ambulatory surgery network, managing infrastructure, clinical and business systems, security and compliance, service desk, vendor relationships, and IT budgeting. Ensure uptime, drive integrations and migrations, execute DR/BC plans, and report operational metrics while partnering with the CIO on strategy and roadmaps.

Audit real-estate disclosure and inspection paperwork for accuracy and compliance; analyze reports and escalate issues, notify stakeholders of delays or urgent items, upload and label documents in ATLAS and Homesale, enter data, forward disclosures, archive sensitive materials, and support process improvements.

Own the end-to-end major incident lifecycle: act as incident commander for Sev-1 events, improve MTTR and on-call practices, run blameless postmortems, drive reliability metrics and roadmaps, manage incident communications and status updates, and define incident operating models, runbooks, and severity frameworks.

Design, scale, and optimize end-to-end go-to-market processes across Sales, SDRs, and Marketing. Lead cross-functional initiatives to reduce friction, improve lead-to-opportunity workflows, translate strategy into executable plans, document current and future state, support systems enhancements (UAT, ticketing, release readiness), and drive prioritized revenue-impacting changes using data and stakeholder collaboration.