Top Remote Customer Success & Experience Jobs in Orlando, FL

Build and launch Horizon3’s Customer Academy for the NodeZero cybersecurity platform. Design curriculum architectures, technical how-to content, hands-on learning, customer certifications, assessments, and learning paths. Partner with Product, Engineering, Customer Success, Sales Engineering, and technical SMEs to translate complex workflows into practical education. Track readiness, engagement, adoption, certification, and time-to-value metrics while maintaining content quality and alignment with product changes.

Manage day-to-day software support operations, including team leadership, escalations, SLA and KPI tracking, ticket administration, incident resolution, release support, customer communications, and continuous process improvement. Partner with Development, QA, Systems, and Operations to resolve defects and improve reliability. Maintain support procedures, knowledge bases, training materials, reporting, and team performance while ensuring customers receive timely, effective assistance.

Manage a $5M+ ARR portfolio of 20–25 enterprise accounts, developing success plans, driving adoption, retention, executive engagement, renewals, and expansion. Lead business reviews and workshops, identify churn risks, forecast retention, negotiate upsells, advise on Contentstack implementations, mentor CSMs, use AI and customer-success tools, and collaborate cross-functionally to improve customer outcomes and commercial growth.

Partner with enterprise customers to deploy conversational agents, optimize their performance, and drive revenue growth through cross-sell opportunities. Focus on integration and user experience.

Manages relationships with public sector and enterprise clients, conducts strategic business reviews, identifies account expansion opportunities, supports renewals and RFP responses, negotiates pricing and SLAs, creates quotes and statements of work in Salesforce, and resolves service or billing escalations to improve retention and satisfaction.

Own the success, retention, and growth of a portfolio of health plan clients. Manage senior relationships, lead business reviews, monitor performance, identify risks, resolve operational issues with cross-functional teams, analyze client data, and execute account expansion opportunities.

The Principal Consultant - Customer Enablement is responsible for leading implementations, consulting with enterprise clients, and enhancing product deployment while ensuring exceptional customer experience through training and collaboration with internal teams.

Own end-to-end IoT customer onboarding, from SIM provisioning and device configuration through stable production deployment. Diagnose SIM, device, network, and protocol connectivity issues, handle L2 escalations, and partner with engineering on systemic problems. Build automation for onboarding, account-health monitoring, billing, renewals, and support workflows. Maintain internal tooling and documentation, apply AI to operational processes, advocate for product improvements, and create runbooks for team execution.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

Leads 8–12 Onboarding Specialists serving SMB customers, owning activation velocity, forecasting accuracy, portfolio health, risk mitigation, coaching, and customer readiness. The role manages onboarding operations, reviews performance data and Gong calls, improves processes, coordinates cross-functional handoffs, supports capacity planning, and escalates customer risks. Success is measured by activation speed, forecast accuracy, CSAT, backlog reduction, milestone completion, and team development.