Top Remote Customer Success & Experience Jobs in Orlando, FL

Manage post-sale relationships for a portfolio of B2B customers, driving onboarding, adoption, retention, and measurable outcomes. Act as a trusted strategic advisor, monitor customer health, lead business reviews, identify expansion opportunities, resolve complex issues, and communicate customer feedback internally. Collaborate with sales, product, support, engineering, and executives to maximize customer value and improve engagement models.

Implement and support benefits-related software (low-to-moderate complexity) including configuration, testing, QA, troubleshooting, training, and customer communication. Collaborate with account teams, carriers, and vendors, and provide post-implementation support.

Own a portfolio of technical B2B SaaS customers throughout onboarding, adoption, renewal, and expansion. Build executive and technical stakeholder relationships, connect integration capabilities to measurable business outcomes, manage forecasts and commercial negotiations, identify risks and growth opportunities, lead business reviews, and improve account-management processes. Partner cross-functionally with technical, product, engineering, marketing, finance, and support teams while serving as the customer’s internal advocate.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Manage a portfolio of campaign and service-level partners using Murmuration’s Organizer platform and related tools. Responsibilities include onboarding, ongoing adoption, troubleshooting, support coordination, partner meetings, training, documentation, feedback collection, and cross-functional project leadership. The role helps partners use data and analytics effectively, execute campaigns, resolve issues, and maximize the value of Murmuration’s products and services.

The Senior Partner Manager will develop and manage relationships with strategic agency partners, driving revenue through WordPress VIP and executing growth strategies while collaborating with various internal teams.

Manage strategic employer client accounts from onboarding through renewal, retention, and expansion. Deliver data-driven business reviews using clinical outcomes, engagement metrics, and ROI analyses; lead renewal negotiations and upsell discussions; identify risks and growth opportunities; and advise senior HR, benefits, and consultant stakeholders. Collaborate with Clinical, Member Engagement, Analytics, and Commercial teams to improve adoption and client outcomes while independently owning a book of business.

Manage enterprise software customer relationships, success plans, business reviews, retention, advocacy, health metrics, ROI analysis, and product feedback. Collaborate with internal teams to resolve issues, drive product adoption, and identify growth opportunities. The role requires SaaS experience, CRM proficiency, leadership experience, strong communication, and domestic travel up to 25%.

Serve as a trusted advisor to institutional investor clients, managing retention, renewals, account growth, downsell mitigation, contract transitions, and client value realization. Partner with internal teams to deliver solutions and maintain strong client experiences. The role requires institutional investment knowledge, relationship management, negotiation, risk assessment, analytics-informed account strategy, and ownership of revenue outcomes across a book of business.

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.