At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a proactive Customer Success Manager (CSM) to join our National and Vertical Sales team.
In this role, you’ll have the opportunity to serve as a key partner to our public sector and enterprise clients, fostering strong relationships that maximize customer satisfaction and account retention. Here, your consultative approach will help uncover growth opportunities within existing accounts while ensuring our clients receive world-class service across all our solution lines. You will play a vital role in connecting client objectives with our information management capabilities to deliver lasting value.
What You’ll DoIn this role, you will:
Drive Relationship Management: Cultivate trusted partnerships with key customer decision-makers, conducting regular Strategic Business Reviews to align customer goals with Iron Mountain solutions.
Expand Account Value: Assess customer needs to uncover growth opportunities within assigned accounts, positioning tailored records management and digital solutions.
Manage Renewals & Negotiations: Partner with Account Executives on contract renewals and RFP responses, negotiating pricing structures and SLAs to protect and retain key accounts.
Enable Sales Operations: Collaborate across internal teams using Salesforce to generate accurate quotes, Price Approval Models, and Statements of Work.
Resolve Escalations & Ensure Retention: Investigate service and billing issues promptly, working with field operations and customer care teams to deliver swift resolutions for at-risk accounts.
The ideal candidate will have:
4-year college degree in business or a related field.
Strong knowledge of Records Management, Digitization, and Asset Lifecycle Management solutions.
Proven ability in account management, contract negotiation, and public sector client engagement (Federal).
Demonstrated expertise in navigating RFPs, managing SLAs, and resolving complex client escalations.
Willingness to travel up to 10% as needed (Metro DC area).
Competitive compensation and benefits aligned with experience.
Flexible work options/alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Ready to build strong client connections and champion customer success? Click apply to connect with our team today!
Category: SalesSkills Required
- 4-year college degree in business or a related field
- Strong knowledge of records management, digitization, and asset lifecycle management solutions
- Proven ability in account management and contract negotiation
- Experience engaging public sector Federal clients
- Expertise navigating RFPs and managing SLAs
- Experience resolving complex client escalations
- Willingness to travel up to 10% as needed in the Metro DC area
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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