Top Remote Customer Success & Experience Jobs in Orlando, FL

The Technical Account Consultant supports customers by maximizing value from the Orgvue platform, providing configuration support, solving user queries, and collaborating with account teams to improve usage.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Lead cloud-based DMS onboarding and training for dealerships, configure SaaS workflows and integrations, manage implementation teams and milestones, document runbooks, mitigate risks using tools like Jira or Salesforce, collect user feedback, and drive customer adoption through intensive product certification and change management.

Design and scale renewals workflows and automation, own renewal lifecycle for a book of business, drive retention and expansion, lead negotiations and contract amendments, strengthen forecasting and data integrity, and partner cross-functionally to build durable renewal processes and reporting.

Lead and scale enterprise account management to drive retention, renewals, expansion, upsell and net revenue retention. Build high-performing teams, own forecasting and renewal processes, manage strategic enterprise relationships, collaborate cross-functionally to increase product adoption and customer health, and represent Keeper in executive customer engagements and industry events.

Manage and expand customer relationships, drive upsell opportunities, partner with Customer Success Managers, and maintain accurate Salesforce records.

Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.

Drive efficiency in medical equipment orders by placing outbound calls, nurturing leads, and managing the sales pipeline to enhance customer engagement.

The Integrated Marketing Intern will assist in campaign planning, execution, and reporting while rotating through various marketing channels for hands-on experience.

The VP of Strategic Accounts drives customer growth and retention through deep understanding of their business, overseeing account management, and ensuring high customer satisfaction. Responsibilities include revenue growth, contract renewals, client relationship management, and collaboration with internal teams to enhance service delivery.