Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides technical support to customers through phone, email, and chat; diagnoses hardware, software, networking, and product issues; documents cases; escalates complex problems; collaborates with development teams; supports testing; creates knowledge-base content; produces reports; and works variable shifts, including holidays.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Provides primary onsite IT support for a facility, troubleshooting computers, Microsoft 365, mobile devices, printers, peripherals, VPN, MFA, and basic networking. Handles equipment deployment, asset inventory, employee onboarding and offboarding, incident management, endpoint management, patching, security remediation, documentation, vendor coordination, and critical-incident support. Collaborates with distributed IT teams and supports broader technology deployments and projects.

Provides customer-facing support for NAVSUP supply and logistics applications. Investigates incidents and data issues using SQL, analyzes database objects and application layers, performs authorized data corrections, validates fixes, documents work in Azure DevOps or Jira, and coordinates with developers, database administrators, cybersecurity personnel, Government stakeholders, and end users. The role also supports testing, outages, knowledge documentation, Agile processes, and user communication.

Provide end-to-end functional support for Oracle EBS and Oracle Fusion HCM (Core HR, Benefits, Compensation, Payroll). Handle incidents, requests, changes and problems; liaise with technical and service delivery teams; maintain ITSM records; drive automation and service improvements; analyze recurring issues and create knowledge articles; support presales and transitions; participate in 24x7 shift rotation.

Administer and enhance Salesforce for Corpay’s Vehicle Payments division. Collaborate with project managers, business stakeholders, and technical teams to gather requirements, design scalable point-and-click configurations, support change management, maintain governance, and improve Salesforce digital experience sites, communities, and portals.