Top Remote Customer Success Jobs in New Orleans, LA

Manage strategic telecommunications enterprise accounts as the primary post-sale contact. Drive onboarding, adoption, value realization, retention, renewals, and expansion of Redis solutions. Build relationships with DevOps, engineering, and executive stakeholders, deliver business reviews, develop success plans, mitigate churn risks, and advocate for customer needs internally. Collaborate with Sales, Product, Support, Engineering, and Solutions Architecture while providing technically fluent guidance on cloud, data platforms, and telecom use cases.

Own strategic customer relationships across Axway’s managed cloud and SaaS business, driving adoption, retention, expansion, upsells, and cross-sells. Develop customer success plans, monitor revenue and satisfaction KPIs, lead business reviews, document account activity, and collaborate with sales, product, engineering, marketing, and professional services teams. The role requires executive-level communication, strong organization, problem-solving, and experience managing complex technology customers.

Owns customer outcomes, retention, referenceability, and expansion across enterprise healthcare accounts. The Senior Customer Success Executive develops success plans, manages account health and recovery programs, coordinates cross-functional delivery, identifies expansion opportunities, maintains accurate CRM and reporting data, and communicates with customer executives. The role requires deep health-plan operations knowledge, enterprise payer-platform experience, commercial fluency, and the ability to drive results through teams without direct authority.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Serve as delivery leader and strategic partner to enterprise customers to execute Customer Success Contracts, orchestrate cross-functional programs, drive cloud adoption and consumption, manage account planning and renewals, identify growth opportunities, mitigate blockers, lead delivery teams, and apply intermediate technical and service-management expertise to achieve customer outcomes.

Own relationships with employer clients, drive program adoption, report on value, manage escalations, secure renewals, and expand product usage. Build trusted partnerships, use data-driven insights to influence decisions, coordinate cross-functional resources, advocate for clients, and support enrollment campaigns. The role also includes coaching client success team members and contributing to evolving best practices.

Manage and grow an enterprise SaaS customer portfolio by driving adoption, value realization, retention, renewals, and expansion. Build executive relationships, develop success plans, conduct business reviews, identify risks and upsell opportunities, and coordinate remediation efforts. Partner cross-functionally with Sales, Product, Engineering, and Support while maintaining product knowledge and delivering measurable customer outcomes.

Own post-sale technical adoption, value realization, account health, renewals, and customer success for enterprise data teams. Lead technical success plans, monitor adoption metrics, conduct value-focused QBRs, coordinate Solutions Engineering, Product, and Professional Services, resolve data engineering challenges, and communicate customer feedback to influence the product roadmap. The role requires expertise in B2B SaaS, modern data stack technologies, enterprise relationship management, executive communication, and up to 30% customer travel.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage a portfolio of enterprise B2B SaaS or cybersecurity accounts, coordinating customer communications, follow-ups, onboarding, adoption, escalations, and renewals. Maintain Jira tickets, account health scores, and risk visibility while partnering with solution architects, technical support, and account directors. The role owns day-to-day customer relationships, ensures action items are completed, identifies adoption risks, and surfaces expansion opportunities.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Manages a portfolio of SLED customers, driving adoption, retention, renewals, upsells, and cross-sells. Builds senior-level relationships, conducts business and technical reviews, advises customers on cybersecurity and password management, resolves technical issues, and negotiates licensing contracts. Analyzes account data to identify risks and expansion opportunities, supports customer advocacy, and contributes to account management programs. Requires SaaS sales or customer success experience, SLED technology sales experience, technical integration knowledge, Salesforce proficiency, and U.S. person status.

Guide public-sector customers through the SaaS customer journey, including onboarding, implementation, support, adoption, and expansion. Use analytics and benchmarks to recommend improvements, promote best practices, advocate for customer needs, identify sales opportunities, and contribute to customer-success practices and speaking events. The role requires strong relationship-building, organization, process improvement, and civic technology knowledge, with travel up to 20%.

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Manage strategic enterprise customer relationships for Checkmarx application security solutions. Guide deployment, onboarding, adoption, training, and value realization while monitoring usage data and product telemetry. Serve as the primary technical liaison, coordinate with Support, Product, and Sales, manage customer success plans and escalations, communicate value metrics, and identify expansion opportunities. The role requires strong knowledge of cloud security, DevSecOps, application security tools, integrations, and enterprise technical stakeholder engagement.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Leads and scales an enterprise Customer Success team serving high-value retail and cannabis commerce partners. Designs scalable customer journeys, QBR processes, health scoring, account mapping, and churn-risk playbooks. Coaches CSMs in executive communication, strategic selling, and enterprise relationship management. Partners with Sales on renewals, expansion, cross-selling, and account growth, while synthesizing customer feedback for Product and UX teams.

Own post-sale relationships for a portfolio of commercial clients, developing success plans, coordinating cross-functional delivery, demonstrating platform capabilities, solving strategic and technical challenges, and managing renewals, negotiations, expansions, and advocacy. Participate in pre-sales discovery, executive engagement, business development, partner coordination, and client meetings. Travel may be required up to approximately 10% annually.

Lead client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for managed eDiscovery services. Build stakeholder relationships, guide change management, promote client self-sufficiency, maintain documentation, analyze adoption and account health, and support retention and service expansion. Collaborate cross-functionally with project management, delivery, analytics, solutions, sales, and account teams while influencing outcomes without direct authority.

Manages enterprise customer relationships for a SaaS email security platform, leading onboarding, adoption, success planning, QBRs, escalations, retention, and expansion. The role communicates ROI, monitors customer health, delivers education, coordinates cross-functional issue resolution, shares product feedback, and aligns stakeholders on measurable business outcomes.

Customer Success Manager role supporting CommerceIQ’s enterprise customers using an AI-powered commerce platform for content, media, and sales workflows, with a focus on display advertising. The posting does not provide specific responsibilities or qualification details.

Manage a high-volume portfolio of school districts through digital, one-to-many customer success programs. Execute onboarding, adoption, renewal, and lifecycle playbooks; monitor telemetry, engagement signals, and health scores; identify risks and expansion opportunities; triage customer needs; and maintain accurate Salesforce and Vitally data. Collaborate with Customer Success Operations, Product, Support, Implementation, and GTM teams to improve automated journeys, segmentation, playbooks, and customer outcomes at scale.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.

Supports enterprise customers at provider and site levels by managing implementations, configuring the platform, coordinating QA and go-lives, delivering training, troubleshooting software and hardware issues, and driving adoption, satisfaction, health scores, and ROI. Builds stakeholder relationships, gathers product feedback, supports QBRs, and collaborates with Enterprise CSMs, Product, and Tech Support. Requires travel throughout Missouri, up to 50% of the time.