Top Remote Operations & Support Jobs in Nashville, TN

Supports esports trading operations by entering player and game statistics, grading projections, settling games, and monitoring real-time markets for accurate payouts. The role includes posting and pricing markets across esports titles and requires night and weekend availability. WOOF WOOF

Leads complex deal review and execution across pricing, licensing, contracts, approvals, exceptions, and operational handoffs. Partners with Sales, Legal, Finance, Billing, IT, and Revenue Operations to manage risk, ensure compliant and audit-ready execution, improve deal workflows, maintain documentation, and support process adoption. Uses operational data to identify gaps and recommend improvements while mentoring peers and managing service-level priorities.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Leads GTM strategy, planning, forecasting, performance management, analytics, data governance, and compensation strategy across Marketing, Sales, Customer Success, and Channel. The role translates company objectives into targets, resource plans, operating rhythms, and executive insights. It also governs GTM metrics and data foundations, partners with technical teams on requirements and roadmaps, leads compensation modeling, and manages a multidisciplinary organization.

Provides bilingual Portuguese customer support by answering inquiries, explaining products and services, troubleshooting issues, resolving complaints, and documenting customer interactions. Maintains current product knowledge and delivers professional service remotely. Candidates must be U.S. residents, at least 18, have a high school diploma or equivalent, pass background and drug screenings, and meet specified home-office technology requirements.

Owns AI support agents, CRM and support-tool configuration, automation reporting, access provisioning, documentation, QA, and process improvement. Directs BPO back-office workflows and partners with customer service, product, engineering, and supply teams to resolve operational issues. The role also evaluates new AI tools, analyzes booking problems, improves knowledge content, and recommends systemic product solutions.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Own the configuration, administration, data quality, routing, integrations, imports, and operational health of Salesforce and HubSpot for revenue teams. Manage lead and account assignment, HubSpot-Salesforce data flows, audits, bulk updates, issue triage, testing, change management, and documentation. Partner with Sales, Marketing, Customer Success, and Support while communicating system changes and resolving platform issues within defined SLAs.

Leads the internal IT function and team across strategy, identity, endpoints, networking, collaboration, cloud infrastructure, service management, AI governance, security operations, budgets, vendors, and compliance. Builds scalable technology roadmaps, manages Microsoft 365 and endpoint environments, improves employee experience, oversees business continuity, and partners with executive leadership, Security, Engineering, Finance, and HR.