The Role
Provides bilingual Portuguese customer support by answering inquiries, explaining products and services, troubleshooting issues, resolving complaints, and documenting customer interactions. Maintains current product knowledge and delivers professional service remotely. Candidates must be U.S. residents, at least 18, have a high school diploma or equivalent, pass background and drug screenings, and meet specified home-office technology requirements.
Summary Generated by Built In
This is a remote position.
What You'll Do:
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Maintain detailed and current knowledge of the company's products and services
- Handle customer inquiries and complaints
Requirements
What You'll Need:
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Have a quiet place to work without noise or distractions
Required Qualifications:
- Be a United States resident
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Pass Background Check
- Pass Drug Screening
- Bilingual in Portuguese
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Technical Requirements:
- Desktop/Laptop with Windows 10 or higher
- USB Noise Canceling Headset
- Hardwired to Internet
- Smartphone
What We Offer:
- Competitive pay (based on experience and performance)
- Semi-Monthly pay schedule — paid on the 13st and 27th of each month
- Flexible work-from-home environment
- Paid training and support
- Supportive and team-oriented work culture
- Opportunities for growth and advancement
We are currently not hiring in these locations:
California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin
Benefits
Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.)
Skills Required
- United States residency
- At least 18 years of age
- High school diploma or equivalent
- Pass a background check
- Pass a drug screening
- Bilingual Portuguese proficiency
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Quiet, distraction-free workspace
- Desktop or laptop running Windows 10 or higher
- USB noise-canceling headset
- Hardwired internet connection
- Smartphone
Am I A Good Fit?
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The Company
What We Do
Skyline Virtual Solutions is a U.S.-based provider of virtual call center support and expert consulting services specializing in management, leadership, and HR performance. The company focuses on redefining the call center experience through a remote, work-from-home contact center model, providing top-notch customer service solutions in the virtual realm to help businesses connect virtually and service exceptionally.
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