Top Remote Operations & Support Jobs in Nashville, TN

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Manages safeguarding notifications, regulatory submissions, records, audit trails, and compliance activities. Coordinates safeguarding cases, meetings, advice-line activity, deadlines, and follow-up actions while supporting operational teams. Tracks risks, trends, and regulatory requirements, ensuring accurate documentation and timely reporting. The role requires experience in regulated environments, compliance or safeguarding, auditing, strong organisation, and attention to detail. A relevant Level 3 qualification is desirable, and an enhanced DBS check is required.

Supports the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, processing certificates and verification requests, maintaining records, analyzing reports, and responding to member inquiries. Performs quality assurance audits, identifies application anomalies, updates procedures, and escalates suspected misconduct. Collaborates with internal teams to resolve customer issues and ensure accurate, timely certification administration.

Provides back-office administrative and operational support to Account Management teams. Responsibilities include processing and tracking client orders, maintaining client records, coordinating workflows, monitoring outstanding tasks, preparing reports and documentation, and identifying process improvements. The role requires strong organization, communication, accuracy, multitasking, Microsoft Office proficiency, and the ability to work independently while collaborating across teams.

Senior operator reporting to the CEO and overseeing business functions to scale the company. Responsibilities include launching new factories, managing and hiring teams, supporting financial management, executing strategic initiatives, developing new ideas, and using AI coding tools. The role requires strong autonomy, organization, attention to detail, and leadership in a full-time in-person setting in Los Angeles and/or Detroit.

Oversee global resource planning and allocation across client portfolios, balancing employees and contractors against delivery needs. Lead capacity discussions, resolve conflicts, monitor utilization and forecasts, manage contractor onboarding and compliance, track spend, maintain Kantata data, improve forecasting and time-tracking processes, and drive adoption of operational tools. Build partnerships across delivery, creative, strategy, finance, and operations while mentoring colleagues and supporting workforce operations improvements.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Provide part-time remote administrative and operational support: manage Zoom meetings and calendar scheduling, handle email and messages, support live Zoom sessions (tech/help Q&A), maintain Google Sheets, collate notes, organise projects, perform research, and act as a proactive gatekeeper and collaborator to protect the employer's time.

Serve as primary contact for royalty/interest owners: respond to inquiries, research and resolve ownership issues, maintain ownership records, coordinate stakeholder communications, and produce audit-ready letters and reports on project timelines.