Top Remote Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Leads Client Services strategy and teams across engagement management, launch management, and learning experience design. Oversees post-sale client journeys, strategic accounts, risk escalation, service recovery, solution design, and cross-functional delivery alignment. Partners with Sales on complex proposals, ensures scopes are feasible and economically sound, and drives rebooking, expansion, client satisfaction, and operational performance. Coaches teams, establishes service standards and playbooks, and directly supports major client engagements.

Leads Customer Success Manager and Technical Account Manager teams, defining post-sales strategy, engagement models, health scoring, retention programs, renewal forecasting, and escalation processes. Owns customer outcome metrics including retention, adoption, churn, and satisfaction. Partners with Sales, Product, Professional Services, Education, and Support to drive expansion, resolve risks, improve customer experience, and build scalable team operations and career paths.

Own post-sale relationships for enterprise customers, leading onboarding, adoption, success planning, engagement, retention, renewals, and account expansion. Manage churn risks, meet renewal and expansion quotas, and act as the customer advocate across Product, Compliance, and Support teams. The role requires strong product knowledge, communication, technical aptitude, and proactive account management.

Own approximately 100 customer accounts as their primary success contact, driving adoption, ROI, retention, renewals, expansion, and advocacy. Responsibilities include proactive and reactive engagement, customer training, issue resolution, escalation management, health monitoring, data-informed outreach, project coordination, feedback collection, and cross-functional collaboration. The role requires strong communication, organization, problem-solving, and customer relationship skills in a remote environment.

Manage strategic enterprise customer relationships, drive retention and account expansion, support renewals and contract negotiations, develop account plans and proposals using Salesforce, and resolve complex service and billing escalations. The role requires customer success or strategic account management experience, enterprise contract renewal knowledge, negotiation skills, a four-year degree, and on-site attendance.

Build and operate Leap’s post-sale client delivery engine. Responsibilities include designing scalable delivery processes, forecasting activation, savings, and revenue, automating client reporting with AI, defining analytics requirements, measuring lifecycle campaigns, supporting drug sourcing strategy, and identifying opportunities for client engagement and account expansion. The role partners closely with Sales, Operations, Analytics, Marketing, Pharmacy, and Growth Strategy teams.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Manages academic customer accounts by onboarding users, driving product adoption, resolving issues, identifying expansion opportunities, and maintaining executive relationships. Conducts consultative sales, presentations, needs assessments, and territory development while tracking activity in CRM systems. Monitors usage and customer risks, supports retention and renewals, attends industry events, and uses AI tools to analyze customer, contract, and market data.

Manage a portfolio of restaurant partners, driving retention, renewals, revenue growth, and adoption of premium marketing tools. Conduct data-driven business reviews, advise restaurant leadership, resolve escalations with internal teams, execute promotional initiatives, and maintain account records in Salesforce. Educate clients on hospitality trends and operational metrics while delivering consultative support and meeting account growth targets across Pacific and Mountain time zones.

Leads the Account Management organization, owning customer growth, retention, net revenue retention, expansion revenue, and value realization. Builds and manages Account Directors, develops account management playbooks, sponsors strategic customers, identifies account risks and opportunities, and establishes measurable success plans. Requires deep expertise in media, ad tech, and marketing measurement, along with experience leading teams and driving expansion revenue.

Own relationships with key enterprise customers, serve as a trusted advisor, drive product adoption and measurable value, retain and expand accounts, identify growth opportunities, and share customer insights with Product and Sales. Success includes building stakeholder relationships, developing account success plans, improving net revenue retention, preventing churn, generating expansion revenue, and increasing usage of Newton’s AI-powered media measurement products.

Own relationships with key enterprise customers, serving as a trusted advisor and primary contact. Drive product adoption, customer value, retention, and expansion opportunities while developing success plans and measurable business outcomes. Share customer insights with Product and Sales, build stakeholder relationships, increase usage, and prevent churn across a portfolio of accounts.