Top Remote Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Manages strategic client accounts, builds executive relationships, oversees account health and delivery alignment, leads business reviews, identifies expansion opportunities, coordinates renewals and engagements, and resolves escalations. The role partners with Sales, Delivery, and Practice leadership to support client retention, revenue growth, successful onboarding, and long-term satisfaction with Microsoft Dynamics 365 and related enterprise solutions.

Provides post-sales technical account management for SaaS customers, advising on solution optimization, environmental stability, upgrades, technical changes, and issue resolution. Coordinates with Sales, Customer Success, Support, and technical teams; monitors KPIs and SLAs; conducts account reviews; identifies expansion opportunities; presents best practices; mentors junior staff; and supports customer and industry events. The role is fully remote in the US with up to 25% travel.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Manage a portfolio of B2B payments customers from onboarding through ongoing adoption and optimization. Build stakeholder relationships, lead vendor enrollment campaigns, increase electronic payment usage and program spend, and identify expansion opportunities. Serve as a strategic advisor, track customer health and revenue metrics, provide reporting, resolve issues, and coordinate with internal teams and Bottomline to deliver strong customer outcomes, retention, and growth.

Serve as the primary technical contact for Varonis customers, leading onboarding, proactive support, data security remediation, governance, AI risk management, health checks, training, and business reviews. Drive measurable reductions in data exposure, support renewals and upsell opportunities, resolve technical issues, advocate for customer needs, and collaborate with sales, support, engineering, and security stakeholders.

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

The Clinic Assistant facilitates patient check-ins, appointment scheduling, and co-pay administration while ensuring excellent customer service and maintaining accurate patient information.

The role involves building relationships, problem-solving, and effective communication in a remote work environment. It's focused on helping others succeed.

Handle inbound/outbound customer contacts to resolve routine issues, document interactions in tracking systems, maintain product knowledge, meet KPIs, and upsell services when appropriate. Work as part of a team in a fast-paced, metric-driven contact center with shift rotations as needed.