Top Remote Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Manage day-to-day specialty PBM account relationships and service delivery for employer/group clients. Own escalations, coordinate implementations, lead operational maintenance, conduct root-cause analysis, drive process improvements, manage reporting and pricing negotiations, mentor junior staff, and ensure performance guarantee compliance.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Lead CX Strategy to shape post-sales direction across Customer Success, Renewals, and Professional Services. Own planning, coverage/segmentation, KPI frameworks, and cross-functional strategic programs. Drive customer lifecycle design, voice-of-customer integration, and business cases for systems, tooling, and reporting to improve retention, expansion, adoption, and long-term customer value.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Provide front-line member support via phone, chat, and email; educate members on benefits and claims; steer members to high-quality, low-cost care; deescalate sensitive conversations; collaborate cross-departmentally; escalate feedback; maintain HIPAA and data security compliance.

Lead a commercial account management organization to grow and strengthen platform partnerships. Set vision and strategy, build high-performing teams, drive retention, growth, product adoption, and operational health, influence cross-functional stakeholders, and establish scalable operating models to deliver merchant and business outcomes.

Lead development and delivery of training and enablement programs focused on medical economics and value-based care. Provide subject-matter expertise on risk adjustment, cost management, network optimization, and contract forecasting. Collaborate cross-functionally with product, engineering, analytics, and customer teams to embed customer workflows into content, improve adoption, and measure training impact.

As a Partner Success Engineer at Deepgram, you will drive partner engagement, manage technical enablement, and ensure successful integration of AI solutions, while continuously optimizing workflows and fostering collaboration across teams.