Top Remote Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

YesterdaySaved
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In-Office or Remote
7 Locations
Easy Apply
100K-150K Annually
Senior level
100K-150K Annually
Senior level
Cloud • Information Technology • Security • Software
Manage enterprise and commercial customer portfolios, acting as a strategic advisor to IT executives. Lead onboarding, adoption, customer success planning, executive business reviews, retention, risk mitigation, and expansion initiatives. Partner cross-functionally with Sales, Support, Product, Engineering, and Professional Services to resolve escalations, advocate for customer needs, and improve platform adoption and business outcomes. Travel approximately 10% for customer meetings and workshops.
Top Skills: Ai-Powered It Management PlatformsB2B SaasDirectory ServicesIdentity And Access Management (Iam)Mobile Device Management (Mdm)Multi-Factor Authentication (Mfa)Single Sign-On (Sso)Zero Trust
5 Days AgoSaved
In-Office or Remote
Eden Prairie, MN, USA
92K-164K Annually
Senior level
92K-164K Annually
Senior level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Manages complex Medicaid and PBM client accounts, overseeing operational service delivery, benefit and file updates, escalations, implementations, open enrollment, reporting, process improvements, and project execution. Serves as the primary client contact, coordinates internal teams, maintains client relationships, supports impact analysis and remediation, trains users on client systems, and mentors account management staff.
Reposted An Hour AgoSaved
Remote
USA
90K-110K Annually
Mid level
90K-110K Annually
Mid level
Healthtech
Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.
Top Skills: NotionSalesforce
3 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
66K-100K Annually
Mid level
66K-100K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customer implementations of Samsara’s IoT platform, from deployment and launch planning through adoption and account health tracking. Build trusted relationships with executives and users, provide tailored training, explain technical capabilities, and coordinate with Sales, Support, Sales Engineering, and Product. The role requires strong consultative communication, organization, technical-product understanding, and the ability to manage multiple customer engagements in a remote environment.
Top Skills: Internet Of Things (Iot)SaaSSamsara Connected Operations CloudVehicle Telematics
3 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
66K-100K Annually
Mid level
66K-100K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage end-to-end deployment and adoption of Samsara’s IoT solutions for enterprise customers. Build launch plans, track implementation progress and account health, provide customer training, explain platform capabilities, and drive time to value. Partner cross-functionally with Sales, Support, Sales Engineering, and Product while managing multiple customer engagements and relationships with executives and end users.
Top Skills: IotSaaSVehicle Telematics
3 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
112K-169K Annually
Senior level
112K-169K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.
Top Skills: Enterprise SaasInternet Of Things (Iot)
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7 Hours AgoSaved
Easy Apply
Remote
United States
Easy Apply
170K-190K Annually
Senior level
170K-190K Annually
Senior level
Consumer Web • Software • Travel
Own and grow a portfolio of hotel chains, property management groups, ownership groups, and key lodging partners. Manage relationship cadence, QBRs, performance reviews, escalations, activation, revenue growth, and expansion opportunities. Monitor partner metrics, address underperformance, coordinate with Product, Engineering, Pricing, Connectivity, and Operations, and support renewals and commercial discussions. Maintain accurate partner, rate, contract, and pipeline records while tracking lodging distribution and technology trends.
Top Skills: AIConnectivity IntegrationsHotel Distribution Technology
YesterdaySaved
Remote
United States
143K-193K Annually
Mid level
143K-193K Annually
Mid level
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.
Top Skills: B2B Saas
YesterdaySaved
Remote
US
65K-80K Annually
Mid level
65K-80K Annually
Mid level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage post-sale onboarding for Mandarin-speaking restaurant customers, configuring Toast menus and POS workflows for go-live. Consult with clients on configuration needs, create onboarding plans, train restaurant staff, document implementations, and promote operational efficiencies. The role manages multiple simultaneous engagements, maintains customer relationships, meets activation goals, and coordinates with internal project resources while working independently in a changing environment.
Top Skills: Salesforce CRMToast Pos
YesterdaySaved
Remote
United States
Entry level
Entry level
Information Technology • Productivity • Professional Services • Software • Business Intelligence
Serves as a trusted advisor to SaaS customers, driving adoption, value realization, engagement, retention, renewals, and expansion. Builds executive relationships, develops success plans, monitors customer health, mitigates risks, and identifies growth opportunities. Partners with Sales, Support, Professional Services, Product, and Marketing to resolve challenges, communicate customer feedback, and deliver measurable business outcomes across enterprise accounts.
Top Skills: AIEnterprise Content ManagementKnowledge ManagementM-FilesSaaSWorkflow Automation
YesterdaySaved
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Remote
USA
Easy Apply
120K-140K Annually
Senior level
120K-140K Annually
Senior level
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.
YesterdaySaved
Easy Apply
Remote
United States of America
Easy Apply
72K-90K Annually
Mid level
72K-90K Annually
Mid level
Information Technology • Cybersecurity
Manage onboarding and ongoing success for cybersecurity partners, ensuring rapid deployment, adoption, training, and value realization. Collaborate with account managers, technical sales, and support teams to resolve deployment challenges, monitor account health, support renewals, follow up after security incidents, and improve partner processes. The role supports approximately 7–10 channel account managers and drives measurable onboarding and adoption outcomes.
Top Skills: Cybersecurity
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