Top Remote IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Own the incident queue for a digital dermatology platform, resolving L0 technical support issues, triaging tickets, and escalating complex problems to engineering with clear reproduction details. Build AI-assisted runbooks and knowledge-base articles, analyze incident trends, and improve resolution rates. Troubleshoot using logs, browser developer tools, and read-only SQL queries. The role is fully remote and supports mission-critical healthcare workflows.

Administer and configure the IndySoft calibration management platform across a national lab network. Responsibilities include managing users and workflows, maintaining equipment and reporting configurations, supporting data migrations and site integrations, monitoring integrations with NetSuite and Salesforce, troubleshooting data issues, assisting users, documenting processes, and recommending system improvements. The role requires IndySoft experience, SQL proficiency, knowledge of APIs and data integrations, strong data-quality skills, and effective communication.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.

Provides technical support to dental office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, manages escalations, follows HIPAA guidelines when applicable, contributes to knowledge bases and training, and maintains product expertise while working scheduled shifts.

Leads Tier 2 and Tier 3 enterprise help desk operations, overseeing incident resolution, ITSM processes, SLA performance, reporting, root-cause analysis, automation, and continuous improvement. Manages federal stakeholder relationships, mentors support staff, enforces ITIL-based incident, problem, change, and knowledge management practices, and drives customer satisfaction and operational efficiency.

Provides remote IT support to client administrators and end-users, focusing on phone services, configuration changes, and ticket handling through phone, email, and chat. Collaborates with team members to support customer success before and after sales. The six-month internship requires strong communication, problem-solving, organization, technical curiosity, and the ability to work independently in a home office.

IT Intern supporting employees with hardware, software, network, and device troubleshooting; assisting with installations, system maintenance, documentation, asset inventories, security monitoring, upgrades, cloud integrations, and process automation. The role also involves improving IT workflows, ensuring data security compliance, and collaborating on technology projects during a full-time summer internship.

Provides Tier 1 and Tier 2 end-user support through tickets, calls, and email. Responsibilities include troubleshooting Windows and macOS systems, managing accounts and permissions, installing software and updates, configuring workstations, maintaining printers, supporting Zoom and Slack, managing hardware and software inventory, repairing equipment, training employees, and providing onsite technical support at offices, events, and the Sundance Film Festival.

Administers Xflow, Concur, Tipalti, and SAP-connected P2P systems. Responsibilities include user provisioning, access controls, system monitoring, troubleshooting, integrations, compliance audits, configuration, UAT, documentation, master-data standardization, and process improvement. Partners with Accounts Payable, Procurement, IT, and vendors to resolve issues and implement reliable, secure technology solutions.

Administer and support the FAMIS 360 CMMS, including system configuration, user security, data loading, property settings, modules, pick lists, and account changes. Serve as the primary support contact, resolve system-generated requests, coordinate with IT on issues and enhancements, manage user access and compliance processes, and provide or coordinate user training. Collaborate with account teams during implementation and maintain integrated systems and facilities-management data.