Top Remote Customer Support Jobs in Minneapolis–Saint Paul, MN

Supports hospital and clinical customers using MIM imaging software by resolving software issues, handling configuration requests, providing personalized training, diagnosing problems remotely, and improving customer satisfaction. Collaborates cross-functionally on complex issues, facilitates internal training, shares customer feedback with product and quality teams, and contributes to operational improvements. Requires nuclear medicine clinical experience, strong communication and analytical skills, empathy, organization, and schedule flexibility.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Handle 30–35 inbound post-sales calls and chats daily, resolve customer issues, manage escalations, and deliver high-quality service. Maintain accurate customer records in Salesforce, report website and process issues through ServiceNow, identify revenue opportunities, meet call and schedule metrics, participate in team trainings, and complete monthly brand sales training. This is a fully remote, full-time role with evening and weekend shifts commonly expected.

Owns the operational health of escalated customer accounts in warehouse automation environments. Coordinates incident response, root cause analysis, corrective actions, post-incident reviews, hypercare, account reporting, and cross-functional resolution across engineering, software, controls, infrastructure, and third-party teams. Builds trusted customer relationships, translates technical findings into operational language, tracks risks and commitments, and supports stabilization of 24/7 customer operations, including off-hours P1/P2 escalations.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.

Resolve and triage customer support tickets, monitor service queues, provide timely responses, escalate issues, and collaborate with sales, product, analysis, development, and QA teams. Support production smoke testing, identify recurring problems, maintain process and training documentation, and host meetings addressing product usage and technical challenges. The role requires strong communication, analytical problem-solving, attention to detail, prioritization, and end-to-end ownership.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Performs follow-up communications with clients or stakeholders, schedules and confirms appointments, documents interactions, escalates issues to internal teams, and helps ensure timely resolution and customer satisfaction. Works within company processes and tools to track status and outcomes.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.